Configuration Management Product Owner

Configuration Management Product Owner

Salary: London ranging from £60,900 to £90,000 and National from £55,800 to £80,000

The team/department

This role will be part of the leadership team within Service Operations, as part of the Technology Resilience Division. We play a key role in delivering and governing core ITIL disciplines across Technology.

You will work closely with Change management team and the wider Technology teams.

What you will be doing (the role)

• The resource will own the CMDB process and backlog of work, reporting directly to the Service Operations Manager

• The resource will also be responsible for managing the existing two analyst roles, which will be shared between the closely related CMDB and IT Change disciplines. This flexible model allows for prioritised allocation of analyst resources based on demand from the Product Groups

• The role will drive the implementation of the CMDB Operating Model for the team, ensuring that the CMDB process, procedures and controls are embedded and integrated into Service Operations and wider IT Service Management processes. They will chair and take the lead of the CMDB Forum, serving as a central point of coordination for ongoing changes in the CMDB. Additionally, the role will provide support to the Product Groups, assisting them with their CMDB data management responsibilities and offering necessary support to update the CDMB data where needed

What you will get from the role?

• This is a key role that will be fundamental in transforming the CMDB across the FCA at a time of exciting transformation.

• You will be the CMDB SME for Technology and will be looked to for thought leadership and direction

• As a data led regulator, the CMDB underpins and enables so many aspects of Technology, this will be your opportunity to bring forward your ideas and experience to help us on that journey

• The role will give you exposure to a wide audience, including SLT members

• Enabling you to engage at all levels, building rapport

• It’s important that you can be yourself at the FCA as that’s when people are at their best, which is why we have embedded Psychological Safety to enable you to succeed

Our competitive flexible benefits scheme gives you the opportunity to create a personalised benefits package, tailored to suit your lifecycle. You can use this allowance to purchase additional benefits such as dental or cycle to work or you have the option top up your base salary by taking this as cash.  

Core benefits that you will receive as standard are:  

• 28 days holiday per year plus bank holidays

• Private healthcare with Bupa  

• A non-contributory Pension of at least 8% of basic salary each month (there are several contribution levels that increase depending on your age – up to 12% a month once you reach age 35)  

• Life assurance of eight times your basic salary  

• Income protection  

We support hybrid working which means you will be able to work from home up to 60% of the time over a month with the remainder of your time in one of our three office locations.  

The skills and experience you will have

We are a signatory to the Government’s Disability Confident scheme. This means that we will offer an interview to disabled candidates entering under the scheme, should they meet the minimum criteria for a role.  

Minimum

• Proven experience of Configuration Management strategy, design and CMDB data models

• Line Management Experience with the ability to communicate up to Head of Department (HoD) or equivalent levels

• Minimum ITIL V3 or ITIL4 Managing Professional intermediate qualification relevant to the role

Essential

• Practical understanding of the processes that are part of the Service Transition lifecycle phase

• Ability of detecting and resolving CMDB and CI data quality issues

• Experience of multi-supplier Service Delivery Operating Models

• Excellent communication, conflict resolution skills, and ability to liaise with senior stakeholders, internal customers and suppliers

• Good understanding of the importance of accurate CMDB data for operational and security purposes

• Setting configuration management scope and future direction

• Evidence of using ServiceNow in an operational role and ServiceNow ITOM Discovery and dashboards

• Experience with advanced reporting tools such as Tableau and Jira for backlog management

About the FCA   

The FCA regulates the conduct of 50,000 firms in the UK to ensure our financial markets are honest, fair and competitive. We do this to make sure markets work well for individuals, businesses and the economy as a whole. For more information on what we do, our three-year strategy can be found here.  

The FCA's Values & Diversity
Our ambition is to cultivate a culture of inclusion for all employees that respects their individual strengths, views, and experiences. We believe that our differences and similarities enable us to be a better organisation – one that makes better decisions, drives innovation, and delivers better regulation.  

The FCA is committed to achieving greater diversity across all levels of the organisations. Given this, we particularly welcome applications from women, disabled and minority ethnic candidates for our technical specialist role.   

Flexible working

We welcome applications from candidates who are looking for flexible arrangements. Many of our staff work flexibly including working part-time, staggered hours, and job shares. We can’t promise to give you exactly what you want but we won’t judge you for asking.    
  

Multi-location

As part of the FCA’s on-going commitment to develop our national presence, most of our vacancies are now open to working in our Edinburgh, Leeds, or London offices. This means that as part of the application process you will be able to select your preference of which office location you would like to work from.   

Useful information  

Applications for this role close at 23:59 on 9th May 2024

 This role is graded as Technical Specialist - Corporate

What to expect from our interview process  

An initial competency-based interview will be conducted, a possible second interview will take place should further information be required. The interview will be for approximately 60 minutes.

Got a question?    

For internal applicants, please contact Michael Wood, at Michael.Wood@fca.org.uk

For external applicants, please contact Asha Gladis, at asha.gladis@fca.org.uk

Application support  

We want to remove any possible barriers and are committed to providing a wide range of reasonable adjustments so that you can keep the focus on your conversations and be at your best.  

If you have an accessibility requirement, disability, or condition that means you might require changes to the recruitment process, please contact your recruiter to discuss this further. Our aim is to make your application as easy and comfortable as possible, and your recruiter will be happy to work with you to make any necessary arrangements where possible. 

Please note – Applications must be submitted through our online portal. Applications sent via email will not be accepted.