Specialized Consulting Manager – Pharmacy Compliance

The Specialized Consulting Manager – Pharmacy Compliance is responsible for coordinating and leading sales and implementation activities that meet the needs of our external customers and internal team. The Specialized Consulting Manager – Pharmacy Compliance ensures successful adoption and optimal utilization of our Simplifi+ and Sentri7 pharmacy portfolios by acting as the subject matter expert and consultant.

Duties and responsibilities

In the role, the Specialized Consulting Manager – Pharmacy Compliance contributes to the success of our customers and the Clinical Surveillance and Compliance (CSC) business unit at Wolters Kluwer by performing the following:

• Support the sales and customer success teams as an expert to demonstrate product functionality, key benefits, and integration into workflow to prospective and current customers.
• Facilitate customer adoption and usage of pharmacy compliance solutions to achieve their desired outcomes, including providing advice on workflow and practice model adjustment, implementation of policies and procedures based on best available evidence, practice guidelines, regulations, and professional practices.
• Create and update clinical and operational content in our solutions to maintain currency with latest evidence.
• Build professional relationships with pharmacy customers during and after implementations to serve as a trusted pharmacy resource.
• Contribute to marketing activities and campaigns by providing thought leadership in pharmacy practice through webinars, blogs, professional meeting presentations, and scientific publications.
• Collaborate with product development team to ideate feature enhancements, participate in user acceptability testing, lead customer facing pilots and testing, and engage in market research.
• Develop training materials in various formats to support updates and changes to solutions.
• Manage sensitive protected health information (PHI) in a HIPAA-compliant environment.

Regulated products

• CSC markets products that are regulated by the FDA, and all positions within CSC are responsible for compliance with role-specific policies and procedures relating to regulated medical devices.

Job Quallifications

• Certified pharmacy technician (CPhT); currently registered or certified to practice as a pharmacy technician within the United States, if required by state or local regulations.
• Successful completion from a pharmacy technician training program or an equivalent associate degree.
• At least 5 years of experience working in a hospital or health-system pharmacy or an infusion pharmacy, including the following responsibilities:
  • Preparation of sterile and non-sterile compounded medications, in accordance with the latest relevant USP chapters.
  • Prepare medications for pharmacist verification and distribute medications according to hospital policies and procedures.
  • Stock, inventory, and maintain automated dispensing cabinets, medication trays/kits, and emergency/specialty carts.
  • Maintenance of documents, records, and other collaterals to demonstrate compliance to quality management standards.
  • Experience in preparing for Joint Commission or DNV surveys, Department of Health, Board of Pharmacy, and other applicable regulatory agency inspections and as necessary, contribution to the design and implementation of process improvement plans based on Recommendations for Improvements (RFIs) or other relevant regulatory findings.
• Ability to communicate clearly (written and verbal) with clinical and non-clinical audiences.
• Fluency with Microsoft Office applications (PowerPoint, Teams, Word, Excel).
• Experience serving as a trainer/mentor to new pharmacy technicians highly preferred.
• Experience working with pharmacy compounding or IV workflow software preferred.
• Certification in Compounded Sterile Preparation (CSPT) preferred.

Travel Requirements

Up to 25% travel may be required.

Working conditions

Normal office environment.