Match working

License Specialist (EU Remote)

83% Flex
Full Remote
Senior (5-10 years)
  • Remote from:European Union, United Kingdom...
Request priority access (3/3)

License Specialist (EU Remote)

83% Flex
Remote: Full Remote
Experience: Senior (5-10 years)

Offer summary

Qualifications: 5-6 years system administration experience., Proficiency in English, additional language a plus..

Key responsabilities:

  • Generate license reports, manage transfers for compliance.
  • Create software license keys and assist with technical support.
  • Collaborate with Sales Team to meet client needs.
  • Ensure compliance and drive global image of company.
Gurobi Optimization logo
Match working
Gurobi Optimization
SME

http://www.gurobi.com/

51 - 200 Employees

Job description

Logo JobgetherYour missions
At Gurobi Optimization, we're on a mission! A mission that focuses on mathematical optimization. We empower our customers to expand their use of mathematical optimization technology in order to make smarter decisions and solve some of the world's toughest and most impactful business problems. We're looking for passionate, dedicated, innovative game-changers to join our team and drive the future of Gurobi.

Think you have what it takes to be a Gurobian? Read on... 

As a License Specialist at Gurobi Optimization, you will be vital in ensuring our licensing processes' smooth and efficient management. Your responsibilities will encompass generating license reports and creating software license keys to enable seamless access to our cutting-edge software. Additionally, you will be a crucial point of contact for technical support, assisting our valued customers in maximizing the benefits of our optimization tools.
Collaboration with our Sales Team will also be essential as you work together to meet the needs of our clients and maintain strong relationships. We place a high value on upholding industry regulations and standards, and you will be instrumental in ensuring compliance throughout our operations. As a representative of Gurobi, you will actively drive our global image, embodying our core values internally and in all interactions with external stakeholders. Your dedication and expertise will contribute significantly to our mission of providing world-class optimization solutions to businesses worldwide.

What will you be doing?
  • Generate license reports and actively monitor transfers and violations to ensure compliance.  
  • Utilize CRM tools to manage orders and generate software license keys efficiently.  
  • Assist the sales staff by completing necessary supplier setup documents.  
  • Work in a remote setting, accommodating varying global time zones.  
  • Address technical support inquiries through online ticketing systems and phone channels.  
  • Undergo training to gain proficiency in the technical aspects of licensing software.  
  • Collaborate with highly skilled teams on critical company projects.

  • What experience and qualifications should you have?
  • 5-6 years of experience in system administration, preferably gained through technical support roles.  
  • Any relevant certifications obtained would be considered a plus, though not mandatory.  
  • Proficiency in both written and spoken English.
  • Knowledge of additional languages would be an advantage.

  • What skills and abilities should you have?
  • Willingness and ability to undergo training in our specific licensing processes.  
  • Strong analytical thinking skills to identify problems and devise practical solutions.  
  • Agile and self-driven, capable of working both independently and collaboratively.  
  • Comfortable working with international teams across different functions.  
  • Content with working from a home office in a remote work environment.  
  • Flexible and willing to travel as required based on the specified travel level.  
  • Capable of participating in meetings across various global time zones as needed.  
  • Motivated and ambitious in achieving assigned Objective Key Results (OKRs).  
  • Committed to upholding our company's policies and procedures.  
  • Prepared to renew the passport and obtain any necessary international travel documents as applicable.

  • What other requirements should you have?
  • Experience working with Salesforce, ZenDesk  or a similar CRM/ERP system.  
  • Proficiency in using macOS and Microsoft 365 platforms.  
  • Comfortable and willing to learn and utilize Salesforce.  
  • Familiarity with cloud computing platforms would be a bonus.
  • Do you know Gurobi?
     
    Gurobi is an innovative remote company full of smart, committed professionals who are passionate about helping people solve tough problems through optimization. We balance work and fun while continuing to build a successful company that experiences growth in a sustainable way with purpose. When you join Gurobi, your voice matters. We believe in the power of people and never stop improving our work culture.
     
    We produce the most advanced and respected commercial solver software globally. Our Gurobi Optimizer is the engine used by over 2,500 clients in over 40 industries to turn data into smarter decisions. It allows our users to state their toughest business problems as mathematical models and then automatically considers billions - or even trillions - of possible solutions to find the best one!

    Just to show you how versatile our solver is - one of our clients is the NFL. We maximize league revenue by solving one of the world’s most complex scheduling problems. Can you believe it had over 800 trillion possible solutions? We get so excited for these possibilities!

    Our enterprise clients include Apple, Google, Microsoft, Siemens, and SAP - just to proudly name a few.

    Did you know we have been remote since 2008? It's true. The size of our team has tripled in 3 years just to keep up with our global support needs.  While growth does require the business to evolve and change over time, we stay centered on our 5 core values: Customer Focus, Integrity, Dedication, Innovation, and The Power of the Team. That's why Gurobians will be the first to tell you that when you join Gurobi - you join a company that you can help drive far into the future.

    What we offer?
     
    ·       GREAT COMPANY CULTURE!
    ·       100% work from home
    ·       Comprehensive compensation benefits programs
    ·       Generous time off and leave programs
    ·       Fun virtual meetups and classes
    ·       Real work/life balance
    ·       Reimbursement for any new home office furniture
    ·       Worldwide team and company offsite meetings - business travel reimbursed
    ·       Continuous review of programs – based on continuous feedback from our people.
     
    Our Core Values
     
    Innovation
    We strive for continual improvement in our product and in our business. We develop cutting-edge technology, take  measured risks, and use critical thinking to evaluate new ideas. 
     
    Customer Focus
    We are dedicated to helping our customers, partners, and academic community succeed with mathematical optimization.
     
    Integrity
    We endeavor to be honest, trustworthy, and transparent in everything we do. We are fair, respectful, and inclusive of everyone.
     
    Dedication  
    We love the work we do and are proud of the impact we have.
      
    The Power of the Team 
    We celebrate the fact that we are an international, multigenerational, and multicultural team that works together to create a whole that is greater than the sum of its parts. 
     
    Our Commitment to Diversity, Equity, Inclusion & Belonging
    We are committed to a healthy work environment at Gurobi. We believe that different perspectives lead to better ideas and better ideas allow us to better understand the needs and interests of our diverse global community. We welcome different backgrounds, experiences, abilities, and perspectives. Gurobi is an equal opportunity employer. All persons will receive consideration for employment without regard to race, color, religion, gender, pregnancy, national origin, ancestry, citizenship, age, legally protected physical or mental disability, veteran status, sexual orientation, gender identity or expression, marital status, genetic information, or membership in any other legally protected category.

    What does working remote for a global company mean at Gurobi? We require you to be eligible to live and work in the location where the position is needed. You can see the location of this position at the top of the posting within the Region/Location/ Travel line. Region pertains to the area that the role primarily supports. Location pertains to where you would need to reside to be considered.


    See more

    Required profile

    Match working
    Experience
    Level of experience :
    Senior (5-10 years)
    Industry :
    Spoken language(s)
    Check out the description to know which languages are mandatory.
    Soft Skills
    • Proactive learner, strong analytical thinker, team player.
    • Self-driven, adaptable, effective communicator.

    Go Premium: Access the World's Largest Selection of Remote Jobs!

    • Largest Inventory: Dive into the world's largest remote job inventory. More than half of these opportunities can't be found on standard platforms.
    • Personalized Matches: Our AI-driven algorithms ensure you find job listings perfectly matched to your skills and preferences.
    • Application fast-lane: Discover positions where you rank in the TOP 5% of applicants, and get personally introduced to recruiters with Jobgether.
    • Try out our Premium Benefits with a 7-Day FREE TRIAL.
      No obligations. Cancel anytime.

    Find other similar jobs

    🚀 Go Premium
    Access the World's Largest Selection of Remote Jobs!

    🚀

    Go Premium
    Access the World's Largest Selection of Remote Jobs!

    Start Your Free TrialDon’t ask again