Google CCAI Architect
72% FlexFull Remote
Mid-level (2-5 years)
- Remote from:United States
Request priority access (3/3)
Google CCAI Architect
72% Flex
Offer summary
Qualifications: 4+ years industry experience in Contact Center Technology, Fluency in coding languages like Java, JavaScript, Python, Knowledge of IVR platforms and speech-to-text services, Bachelor's degree in a computer-related field, Experience in cloud services architecture.
Key responsabilities:
- Lead voice and AI self-service solutions for contact centers
- Design, develop, and implement call steering applications
- Collaborate with the project team for technical design
- Integrate backend systems using web services and databases
- Assist with unit, system, and functional testing
TTEC Digital
Information Technology & ServicesLarge1001 - 5000 Employees
aboutTTEC Digital
Job description
Your missionsAt TTEC Digital, we coach clients to ensure their employees feel valued, and fully supported, because an amazing customer experience is an employee first process. Our vision is the same, a place where employees know they can thrive.
TTEC is looking for an enthusiastic Developer to join our rapidly expanding Multi-Channel Solutions team. As a Senior Systems Software Developer, you will have hands-on exposure to a wide range of technologies and will be responsible for providing technical solutions to meet the various needs of our clients. You will enjoy involvement in the full-life cycle of an implementation project, while interacting closely with the client to meet specific needs throughout the process. You will work as part of a team of professionals that play a key role in implementing solutions and delivering results.
What You'll Be Doing
What You'll Bring to the Role
What You Can Expect
#LI-DD1
About Us
TTEC Digital and our 1,800+ employees, pioneer engagement and growth solutions that fuel the exceptional customer experience (CX). Our sister company, TTEC Engage, is a 60,000+ employee service company, with customer service representatives located around the world. TTEC Holdings Inc. is the parent company for both Digital and Engage. When clients have a holistic need, they can draw from these independently managed centers of excellence, TTEC Digital and TTEC Engage.
We are also delighted to share that TTEC has been awarded the Great Place To Work 2024-2025 certification based on outstanding employee experience across 14 countries.
TTEC is a proud equal opportunity employer where all qualified applicants will receive consideration for employment without regard to age, race, color, religion, sex, sexual orientation, gender identity, national origin, disability. TTEC has fully embraced and is committed to expanding our diverse and inclusive workforce. We strive to reflect the communities we serve while delivering amazing service and technology centered around humanity.
Rarely do applicants meet all desired job qualifications, so if you feel you would succeed in the role above, please take a moment and share your qualifications.
#LI-RemoteUS
Required profile
Experience
Level of experience :
Mid-level (2-5 years)Industry :
Spoken language(s)
Check out the description to know which languages are mandatory.
Soft Skills
- Analytical and detail-oriented
- Independent and organized team player
- Self-motivated with excellent communication skills
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