Customer Success Associate - India
78% FlexFull Remote
- Remote from:India
Request priority access (3/3)
Customer Success Associate - India
78% Flex
Remote: Full Remote
Work from: India
Offer summary
Qualifications:
Bachelor’s degree in computer science, IT or similar, Passion for customer success.Key responsabilities:
- Assist customers with product difficulties
- Build client relationships, comply with SLA's, and handle interactions diplomatically
Job description
Your missions
Why you should join dLocal?
dLocal enables the biggest companies in the world to collect payments in 40 countries in emerging markets. Global brands rely on us to increase conversion rates and simplify payment expansion effortlessly. As both a payments processor and a merchant of record where we operate, we make it possible for our merchants to make inroads into the world’s fastest-growing, emerging markets.
By joining us you will be a part of an amazing global team that makes it all happen, in a flexible, remote-first dynamic culture with travel, health, and learning benefits, among others. Being a part of dLocal means working with 800+ teammates from 25+ different nationalities and developing an international career that impacts millions of people’s daily lives. We are builders, we never run from a challenge, we are customer-centric, and if this sounds like you, we know you will thrive in our team.
What's the opportunity?
We are looking for a Customer Success Associate who will be responsible for assisting customers experiencing any operating or procedural difficulty with the use of our products.
Looking for a reliable, detail-oriented, hard-working individual to join our Customer Success Team, working with both our internal teams as well as clients. Our ideal candidate is a good communicator, excellent listener, self-motivated, a natural problem solver, and a great multi-tasker who is able to work in a fast-paced, dynamic environment.
Updates tickets with appropriate journal entries of activities, and closes tickets with resolution entered upon completion of the job. Escalates more complex and/or high-priority problems when needed to appropriate support personnel for resolution or escalation path. Verifies that suggested solutions effectively resolve the customers’ problems through verbal or email follow-up.
What will I be doing?
What skills do I need?
What happens after you apply?
Our Talent Acquisition team is invested in creating the best candidate experience possible, so don’t worry, you will definitely hear from us. We will review your CV and keep you posted by email at every step of the process!
Also, you can check out our webpage, Linkedin, Instagram, and Youtube for more about dLocal!
Required profile
Experience
Industry :
Spoken language(s)
Check out the description to know which languages are mandatory.
Hard Skills
Soft Skills
- Great attitude
- Effective communication skills, proactive & solution-driven
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