Technical Support Engineer

WHAT TO EXPECT DAY TO DAY

We are seeking a Technical Support Engineer to join our dynamic team. The ideal candidate will possess excellent technical skills, strong problem-solving abilities, and outstanding communication skills. As a Technical Support Engineer, you will be responsible for providing technical assistance to our customers, resolving hardware and software issues, and ensuring customer satisfaction.

RESPONSIBILITES

• Provide technical analysis of reported customer problems in the form of support cases to produce findings, conclusions, and solutions. 
• Assist customers with configuration of Camlin software into their IT environment. 
• Troubleshoot basic software connections within customer IT environment. 
• Liaise with other Camlin departments to obtain any other technical information required to help resolve more complicated problems for customers. 
• Communicate regularly with customers by phone and email to update them on support cases. 
• Provide live support to Camlin Field Service Engineers during install/commissioning and repair work. 
• Creating work instructions and training documentation to support customers and field service engineers. 
• Maintaining accurate history of all field installations. 
• Capturing quality issues discovered in the field and raising NCR’s (non-conformance report). 
• Preparing dashboards and reports outlining progress, deliverables, and areas for improvement. 
  
  

WHAT YOU WILL NEED TO SUCCEED

• Bachelors degree in STEM subject or minimum of 5 years experience in technical application role

• Level one software/IT support experience. 
• Familiarity with installation of commercial off the shelf software packages. 

• Previous experience in customer facing role
• Good analytical and problem-solving abilities.
• Proficient in Microsoft Office.
• A positive, can-do attitude, keen to learn and develop industry and product knowledge.
• Attention to detail.
• Effective time and workload management 
• Excellent verbal and written communication skills.

OUR VALUES

• We work together - We know that working collaboratively will help us reach our shared goals faster, so we always look for ways to help each other.
• We believe in people - Here at Camlin, our people are central to what we do and what we can achieve. And as we move towards becoming industry and customer ‘partners’ that’s even more important. We trust our team members to do their best and be supportive.
• We won’t accept the ‘way it’s always been done’ - Since Camlin’s inception, we’ve been curious, inquisitive and always want to improve. Thinking differently is in our DNA and we love solving tough challenges.
• We listen to learn - Whether it’s our customers, our markets, or each other, we ask questions and listen to the answers so we can learn and improve.
• We’re trying to do the right thing - We take responsibility for our actions and take decisions based on what’s right for people, profit and planet.

COMPANY DESCRIPTION

Camlin is a global technology leader that operates with the vision of bringing revolutionary products to life for a wide range of industries, including power and rail, and also has interests in a number of R&D projects in a variety of scientific sectors.

At Camlin we believe in high quality engineering and design, allowing us to develop market leading products and services. In short, we love creating value for our customers by solving difficult problems.

As of today, the Camlin operation spans over 20 countries across the globe.

BENEFITS

• Competitive Salary 
• Health, dental and vision insurance 
• 401k with company match 
• Smart / remote working 
• Subsidised gym and wellness programme 

EQUAL EMPLOYMENT OPPORTUNITY STATEMENT

Individuals seeking employment at Camlin are considered without regards to race, colour, religion, national origin, age, sex, marital status, ancestry, physical or mental disability, gender identity, or sexual orientation.