(Senior) Manager, Field Clinical Specialist, TMTT PEMA (EU scope, job location: Germany)

Innovation starts from the heart. At Edwards, we put patients first. We invest a significant proportion of our revenue towards research and development to drive and develop groundbreaking medical innovations for structural heart disease and critical care.

Patients with mitral and tricuspid heart valve disease often have complex conditions with limited treatment options. Our Transcatheter Mitral and Tricuspid Therapies (TMTT) business unit is boldly pursuing an innovative portfolio of technologies to address a patient’s unmet clinical needs. It’s our driving force to help patients live longer and healthier lives. Join us and be part of our inspiring journey.

You will be managing a large team of Senior Field Clinical Specialists in diverze EU countries that support assigned products/activities within Professional Education.

Candidate / Job location: Germany. Travelling will be requested.

Apply now in English!

How you will make an impact:

• Lead a team of Field Clinical Specialists responsible for on-site education activities related to Edwards devices and related procedures. Develop a robust talent development plan in alignment with functional growth strategies of the department including building and defining clear areas of responsibilities of the team
• Provide procedural analysis and feedback from physicians and team members (e.g., FCS) on product and training improvements
• Provide guidance and feedback to team members (e.g., training managers, field trainers) to define and lead the implementation of educational training plan across the region according to business priorities and customer needs
• Create and update of all reporting forms and gather insights from the field to support the reporting process. Ensure technical procedure details are accurately recorded in the system (e.g., SalesForce) and train team members on updates aligning with compliance and processes with Quality and regulatory teams.
• Act as an SME on specific/assigned product/therapy and respond to complex questions from physicians
• Communicate with cross-functional teams (e.g., Clinical Development) on commercial learnings and lead the prioritization of project and/or outcome plans from EU perspective.
• Provide technical guidance on the handling of complex complaints including investigations
• Observe cases to maintain knowledge of technical matters related to investigational therapies/products and procedures
• Other incidental duties: Attend and educate at conferences as needed

What you'll need (Required):

• Bachelor's Degree in related scientific (health care) field , 8 years experience related experience required
• Master's Degree or equivalent in related field preferred
• Proved people leading experience required, additional experience from field - training, clinical support requested
• Knowledge of very complex therapeutic field - structural heart, cardiac, vascular surgery, robotic surgery, neurosurgery, etc.

What else we look for:

• Proficient in Microsoft Office Suite and related tools and systems
• Excellent problem-solving, organizational, analytical and critical thinking skills including high discretion/judgment in decision making
• Excellent written and verbal communication skills and interpersonal relationship skills including negotiating and relationship management skills with ability to drive achievement of objectives
• Fluent in English and German
• Expert understanding of complex procedures while addressing issues with impact beyond own team based on knowledge of related disciplines
• Expert understanding of related aspects of field educational processes and/or good training practices
• Demonstrated ability to manage assigned team to provide coaching and feedback to maintain the highest standard of professional education of the team, including responsibility for all employee actions including hire/fire authority and partnering with HR on all aspects of employee relations
• Ability to develop and integrate metrics into the projects and operations that clearly demonstrate the value of field education to the business
• Ability to provide physitians and their teams with all aspects related to the use of Edwards products; theoretical training, live implantation, device and procedure understanding and implementation
• Ability to interact professionally with all organizational levels and proactively escalate issues to appropriate levels of management in the organization
• Frequently interacts with customers, and/or functional peer group managers, normally involving matters between functional areas, other company divisions or units, or customers and the company; often leads a cooperative effort among members of a project team
• Participate and present at meetings with internal and external representatives
• Resolve operational and scheduling issues
• Develop relationships and leverage them to influence change
• Adhere to all company rules and requirements (e.g., pandemic protocols, Environmental Health & Safety rules) and take adequate control measures in preventing injuries to themselves and others as well as to the protection of environment and prevention of pollution under their span of influence/control

What is  it  like  to work at  Edwards  Lifesciences  in  Germany?

As a global leader in patient-focused medical innovations, we offer rewarding opportunities and exciting challenges in a truly international, dynamic and friendly work environment.

We are committed to fostering a diverse and inclusive work environment where all employees can grow, personally and professionally. To achieve this, we offer on-the-job development, training opportunities and the support and guidance provided by dedicated employee groups (the Edwards Network of Women, Edwards Foundation charity team, sustainability activities, and others).  

Edwards  Lifesciences  in  Germany  also  offers  the  following  benefits:

• Competitive  Compensation  and  Benefits  package
• Flexible  working  hours,  remote  working
• Pension  plan Risk  
• Insurance Meal  Benefits  
• Service  Awards Enhanced  
• Leave  Benefits
• Transportation  Benefits
• Employee  Stock  Purchase  Programme
• Employee  Assistance  Programme
• Comprehensive Wellness  Programme  including  onsite  gym,  yoga classes  and  massage,  preventive health  checks,  healthy  lifestyle  webinars,  educational events,  charity  activities  and  much  more.

Benefits  are  regulated  by  an  internal policy  which  contains  the full  details regarding  the entitlement and  conditions  for  the  benefits.  Benefits  policy and  components  may  vary  by  location. 

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