Director, Account Management, Enterprise Client Solutions

Healthcare’s helping hand.

CHG shook things up in 1979 by inventing the locum tenens staffing model. We connect doctors with patients who need their care. As the largest physician staffing firm in America, our providers treat millions of patients each year.

Our industry is growing and demand is high. This means you’ll have plenty of opportunities to grow and develop in your career. Keeping healthcare healthy can be as fun as it is rewarding

Lead a team of account management professionals, responsible for maintaining and driving gross margin growth on existing enterprise accounts, renewing contracts, developing relationships internally and externally with senior leaders, developing and driving client strategy resulting in an excellent customer experience and long-term account growth. 

Responsibilities:

• Lead efforts to achieve team and individual account customer experience goals, loyalty and commitment to the organization
• Build and manage relationships with internal customers, which lead to increased collaboration and growth on enterprise accounts
• Represent the organization in a variety of professional settings to promote the value of the company brand
• Develop strategic/consultative partnerships at client’s executive level
• Provide an executive presence on site visits, internal/external quarterly business reviews
• Provide consultation and guidance for team on monthly ledger read outs and daily performance to ensure team is consistently achieving financial goals
• Provide consultation and support to team on developing and executing successful Client Development plans
• Support creation and execution of a vision and strategy for the team that motivates them to action
• Support the creation and execution of an overall ECS communication plan.
• Take responsibility for guiding the development of your team members individually and as a whole
• Manage the development and delivery of budget plans
• Keep up to date on current industry trends and use that knowledge to make strategic decisions that will positively impact the business
• Take the initiative to build and promote a culture of collaboration and communication across the organization
• Drive and maintain a high level of client satisfaction which will be measured and reported annually
• Set long term and strategic objectives and take responsibility for their implementation and success
• Create new and better ways for the organization to be successful
• Be an example of CHG’s culture, core values and servant leadership style

Qualifications:

• Ability to lead a team and effectively guide each individual’s personal development
• Ability to hold yourself and your team accountable to meet commitments and see results
• Ability to handle conflict situations and resolve issues timely and effectively
• Ability to influence key stakeholders both internally and externally
• Strong account management, listening, analytical and negotiation skills
• Strong presentation skills
• Proven track record of driving results and team engagement
• Proven track record of developing talent
• Prioritization skills with the ability to handle various customers demanding your time
• Estimated up to 50% travel – to include client, industry, and our external offices

Education and Year of Experience:

• Bachelor’s degree required
• 5 to 10 years related experience in sales and account management with sales component in staffing or healthcare related field
• 5 to 10 years of people leadership experience

Preferred:

• Staffing experience

In return we offer:

• 401(k) retirement plan with company match

• Traditional healthcare benefits such as medical and dental coverage, and some unique benefits like onsite health centers, corporate wellness programs, and free behavioral health appointments.
• Flexible work schedules - including work-from-home options available
• Recognition programs with rewards including trips, cash, and paid time off
• Family-friendly benefits including paid parental leave, fertility coverage, adoption assistance, and marriage counseling
• Tailored training resources including free LinkedIn learning courses
• Volunteer time off and employee-driven matching grants
• Tuition reimbursement programs

Click here to learn more about our company and culture.

CHG Healthcare values a diverse and inclusive workforce. Interested in this role but not a perfect fit? Apply anyway.

We welcome applicants of any race, color, religion, sex, sexual orientation, gender identity, national origin, veteran status and individuals with disabilities as an Affirmative Action/Equal Opportunity Employer. We are an at-will employer.

What makes CHG Different?