Senior Software Developer, QA

Genesys empowers more than 7,500 organizations in over 100 countries to improve loyalty and business outcomes by creating the best experiences for customers and employees. Through Genesys Cloud, the #1 AI-powered experience orchestration platform, Genesys delivers the future of CX to organizations of all sizes so they can provide empathetic, personalized experiences at scale. As the trusted, all-in-one platform born in the cloud, Genesys Cloud accelerates growth for organizations by enabling them to differentiate with the right customer experience at the right time.  

We employ more than 6,000 people across the globe who embrace empathy and cultivate collaboration to succeed. And, while we offer great benefits and perks like larger tech companies, our employees have the independence to make a larger impact on the company and take ownership of their work. Join the team and create the future of customer experience together.

Genesys provides one of the best cloud-based Customer Experience (CX) service offerings, which handles millions of interactions a day enabling our customers in the Contact Center field. Our infrastructure involves hundreds of services deployed across more than a dozen environments globally.

We are looking for a Sr Software Developer, QA to work with multiple Genesys Cloud R&D dev teams, supporting both back-end and front-end services.

Responsibilities

• Help design and implement test frameworks for new services. 

• Work with existing Java-based testing framework to implement REST API tests. 

• Work with existing Typescript UI tests utilizing Cypress or Playwright

• Implement, maintain, and improve continuous integration and continuous delivery processes using tools like Jenkins, bitbucket, docker, etc.

• Develop performance testing strategies using tools like locust and add them into the CI/CD pipeline. 

• Perform QA owner responsibilities which include coordinating automation and bug hunts for larger features.

• Being the SME in architecture, design, and customer use cases for the service.  

• Identify acceptance criteria for complex projects and determine priorities for test automation to balance operational efficiency with sufficient test coverage 

• Mentor other developers on the "art of testing" to build a stronger team and solve complex problems 

• Foster an inclusive working environment where every team member is positioned for success 

• Learn and Teach by participating in code reviews, direct collaboration, and open discussion of ongoing work

• Work with the product organization and your team to plan and estimate projects 

Qualifications

•  Bachelor's degree in Computer Science, Engineering, or a related field.

•  5+ years of relevant experience in a Quality Assurance role.

•  Proven experience with ci/cd, AWS, Jira, confluence, Bitbucket, Playwright, and Postman.

•  Strong knowledge of software QA methodologies, tools, and processes.

•  Experience in writing clear, concise, and comprehensive test plans and test cases.

•  Hands-on experience with both white box and black box testing.

•  Solid understanding of Agile/Scrum development principles.

•  Strong problem-solving skills and attention to detail.

•  Ability to handle multiple tasks simultaneously and meet tight deadlines. 

#LI-AR1

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About Genesys:

Every year, Genesys orchestrates billions of remarkable customer experiences for organizations in more than 100 countries. Through the power of our cloud, digital and AI technologies, organizations can realize Experience as a Service™ our vision for empathetic customer experiences at scale. With Genesys, organizations have the power to deliver proactive, predictive, and hyper personalized experiences to deepen their customer connection across every marketing, sales, and service moment on any channel, while also improving employee productivity and engagement. By transforming back-office technology to a modern revenue velocity engine Genesys enables true intimacy at scale to foster customer trust and loyalty. Visit www.genesys.com.

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Genesys is an equal opportunity employer committed to equity in the workplace. We evaluate qualified applicants without regard to race, color, age, religion, sex, sexual orientation, gender identity or expression, marital status, domestic partner status, national origin, genetics, disability, military and veteran status, and other protected characteristics.

Please note that recruiters will never ask for sensitive personal or financial information during the application phase.