[INSERT JOB TEXT HERE] At Intrepid, we don’t just want to be the best travel company IN the world, we want to be the best travel company FOR the world. We do this in lots of different ways, including providing the world's widest range of small group adventure travel, ensuring we deliver authentic experiences that benefit our customers and the people and places we visit.
The Position
Our Sales and Customer Service Consultants support our travel agents and direct customers by providing exceptional customer service and sales expertise across multiple channels. This is a full-time permanent position, where you will The training for this position starts on the 4th of January 2022.
A ‘day in the life’ would have you:
- Placing our customers at the heart of everything we do, and ensuring we deliver the best experience consistently
- Sharing our passion and knowledge so we can inspire our customers to see the world
- Thriving on achieving sales targets and customer service KPI’s
To set you up for success, some of the essential skills and attributes you’ll possess are:
- Sales and Customer Service experience required
- Personal and/or professional travel experience to Intrepid destinations required
- Creative and solution-focused required
- Strong communication and interpersonal skills required
If you’re a passionate, fun person who displays integrity and thrives in an innovative and responsible environment, then you might be the missing piece for Intrepid’s growth. We want to hear from you.
What it’s like to work for Intrepid:
At Intrepid, we know everyone, and everyone’s journey is different. We support and promote an inclusive culture where our people, customers and partners can truly be themselves. We believe our team must reflect the diversity of our customers and the communities we visit, and
Our commitment to you:
- Flexibility in how & where you work – A variety of working options to ensure work-life balance.
- Ongoing professional development, career progression and internal opportunities – We love to see our people succeed and will do our best to support you along the way
- Exciting leave options – Including the ability to experience a free of charge trip, travel discounts, and a variety of paid leave entitlements
- Mental Health support services – including free confidential counselling through our Employee Assistance Program
- As a responsible business, we encourage community engagement – You’ll receive volunteer leave every year to make a difference towards causes that are important to you
Applications close on the 10th December 2021
We encourage you to avoid delaying your application as we will be reviewing submissions as they are received and may close advertising early if the positions are filled
As a Senior Contracting Executive, you will provide support and assistance to the Contracting Manager by assisting with sourcing and managing suppliers within the region, managing trip profitability, contract negotiations, researching alternative service providers and developing new product. You will get the opportunity to develop strong relationships with suppliers and local operators and work closely with other departments to ensure customers have the best experience!
This is a full-time position, operating from Zagreb or our future Greece office, we work flexibly so some days you can work from home.
Some of the experience you’ll bring will include:
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Experience in the tourism industry, in contracting/product/reservations, sourcing and supplier management
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Destination knowledge and suppliers contacts
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Knowledge of East Europe regional trip operations with strong focus on Greece, preferably of small group adventures
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Experience in cost negotiation is an advantage
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Understanding of how to create commercially viable sustainable, experience-rich travel experiences, from accommodation, transportation, activities and meal components
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Experience with Microsoft Office suite including Excel
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Ability to undertake trip pricing
To be successful in this role you value your commitment to constantly learn, reflect and grow as a person and practitioner. As a Senior Contracting Executive, these traits allow you to be comfortable and curious in ambiguity. Most importantly, you will share Intrepid’s core values of integrity, innovation, fun, passion, growth, and responsibility.
