Desktop Support (MAZ2024-6915)

Overview:

CiraConnect provides world-class cloud-based software and on-demand “back-office” shared services (SaaS) for self-managed community associations, professional community association management companies and residential real estate developers servicing the needs of homeowner associations (HOAs), condominium associations, cooperatives, luxury high-rises, municipal utility districts and large master planned communities. CiraConnect maintains an in-house software development team that places a premium on integrated software solutions and business process automation as tools to enable our employees to better service our clients and increase their job satisfaction.

Responsibilities:

This is not a remote position - Office location is Mesa AZ

 

The Desktop Support position is responsible for interacting directly with employees via a ticketing system and calling users back to assist with issues.  To be considered you must be self-motivated, pleasantly aggressive, and have high personal ethics. You must be able to develop professional and personal relationships with co-workers and end-users, and you must be a positive and people-oriented person with excellent oral and written English communication skills. Attention to details is a must.

 

• Install drivers / hardware
• New user set ups (set up new login profiles, printers, shortcuts, mapped drives, etc.)
• Hardware support (desktops, laptops, printers, etc.)
• 1st and 2nd level troubleshooting
• Assist with higher level tasks when needed
• Plus other work related tasks as needed

Qualifications:

• 2+ years of desktop support experience
• Intermediate knowledge of networking (wired and wireless
• Office apps (documents, spreadsheets primarily)
• Desktop Support knowledge within a corporate environment (domains, DNS, etc)
• 1st to 2nd level troubleshooting skills (some issues will require more than basic PC knowledge)
• Great attention to details
• Willing to learn new tasks / skills
• Good written AND verbal communication skills
• Pleasant personality and ability to clearly communicate with people.
• Must be able to succeed in a dynamic team environment and be open to overtime when necessary

 

This position requires the successful completion of a background investigation and/or drug screen.

 

Pay and Benefits:

$55,000   to $60,000, depending on education and experience.

 

Benefits include:

• Medical Insurance
• Dental Insurance
• Vision Insurance
• Life and Disability Insurance
• HSA (Required High Deductible Medical Plan to be eligible)
• FSA 
• Education Reimbursement 
• 401K matching 
• Employee Assistance Program (EAP)
• 9 paid Holidays