(Remote) Implementation Consultant

• Define and understand client business requirements; interpret and apply the information within the scope of the project 

• Configure the software using workflow and business rules to allow clients to conduct their business processes 

• Work with data conversion specialist to achieve a smooth transition of legacy data 

• Train the end-users in how to use the software in both remote and classroom-led sessions 

• Be adept on the functionality and capabilities of the software, making enhancement requests to our product development team when appropriate 

• Work with cross-functional team members including Project Managers, Data Conversion Specialists, Quality Assurance, Technical Support Analysts, and other Implementation Specialists 

• Provide CIS subject matter expertise and consulting services for one or more projects teams assigned to new customer implementations, upgrades, and quotes 

• Participate in discovery sessions with clients to establish “As-Is” and “To-Be” processes and produce documentation as required

• Assist data conversion resources with data mapping and validation 

• Draft and execute software testing based on best practices and customer requirements 

• Document training materials and effectively train the end-users 

• Serve as a customer advocate and facilitate communication with other internal departments 

• Provide support during customer testing, production implementation and beyond 

What are we looking for?  

• Bachelor's Degree in Business, Accounting, Information Systems, related field or equivalent work experience

• 5+ years of CIS, Utility Industry, S&S enQuesta, JIRA, Confluence, and Clarizen is a plus.   

• Excellent customer service and oral/written communication skills 

• Exceptional problem-solving skills.  Must be able to assess information to make autonomous conclusions quickly and effectively

• Demonstrated ability to listen and interpret requirements, recommend solutions and drive/participate in business process analysis sessions with customers

• Detailed-oriented and conscientious about meeting expectations

• Positive, proactive, and action-oriented attitude and approach

• Ability to effectively manage a large number of tasks simultaneously, with excellent organizational skills 

• Familiarity with standard UNIX, FTP, and SQL commands/statements is a plus 

Location/Travel 

This opportunity can be performed remotely or from our office in Winooski, VT.  Occasional project-related travel may be required (<25%). 

About Systems & Software: 

Since 1973 it has been our unrelenting mission at Systems and Software to provide quality customer information system solutions to municipal and investor-owned utilities. To achieve that mission, we fully understand the importance of a committed, engaged group of developers, implementers, and support staff. Click here (https://www.ssivt.com/) to learn more about Systems and Software!

About Harris:

Harris is a leading provider of mission critical software to the public sector in North America. As a wholly owned subsidiary of Constellation Software Inc. (“CSI”, symbol CSU on the TSX), Harris has become the cornerstone for CSI’s investment in utility, local government, school districts, public safety, and healthcare software verticals. Our success has been realized through investments in our proprietary software and market expertise. This focus, combined with acquiring businesses that build upon or complement our offerings, has helped drive our success. Harris will continue to growth through reinvestment – both in the people and products that we offer and making investments in acquiring new businesses.

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