Customer Success Manager

Description

About Vehlo 

We started Vehlo in 2019 with a simple goal: to be the industry’s favorite provider of repair shop technology.  

Instead of going it alone, we brought together the industry’s disruptors–brands like Text2Drive, Shop Boss, and Rapid Recon– to improve the vehicle repair experience from the dealership service lane to the aftermarket repair shop floor. Together, we got to work growing our team, focusing on our customers, and connecting our products so that we can make the businesses that rely on our solutions even more successful. We’re continuing to bring even more industry leaders and best-in-class solutions together so that we can deliver on our promise day in, and day out. 

Being a Veep comes with more than a comprehensive benefits package—our biggest benefit is opportunity: Opportunity to make an impact, opportunity for growth, and opportunity for recognition and rewards. This is not a mega-corporation where you wonder what people are doing all day - every Veep is moving the ball forward day in, day out for our customers or for each other.   

Vehlo's Text2Drive product is the Most Powerful and Effective Texting Communication Platform in the Automotive Industry. We are a SaaS company focused on enhancing all communication by utilizing our vast assortment of products. As a Customer Success Manager, you will collaborate with our customers to ensure they fully adopt and utilize our suite of products. Your goals are to create a partnership across multiple departments, connect with all levels of users and work toward each dealership’s goals. Client retention is your number responsibility.

Customer Success Managers will also leverage the relationships they have built to drive customer development, engagement and revenue. Your success will be rooted in cultivating successful customers that become fans and advocates of Text2Drive.

What You'll Do:

• Collaborate with recently signed customers.
• Present the platform to audiences of all sizes both in-person and virtually.
• Analyze dealership data to provide insight into better performance.
• Assist in the preparation of scheduled reports.
• Have daily meaningful contact with customers.
• Document customer information, activities and interactions within the assigned CRM.
• Drive expansion opportunities for inside and outside sales initiatives
• Respond to customer inquiries via email, phone and text.
• Provide users with troubleshooting, functionality explanations and best practices.
• The ability to travel locally when deemed safe and necessary.
• Flexibility to call on clients in other areas

Qualifications

What You'll Need:

• Ability to flourish in a multi-tasking environment.
• Ability to work both independently and in collaborative team settings, taking ownership of assigned tasks.
• Ability to travel in local and surrounding markets. 
• Excellent interpersonal skills, with a proven ability to communicate efficiently with individuals at all levels.
• Ability to absorb knowledge quickly, work well under pressure, and thrive in an environment that is constantly changing.
• Proficiency in Microsoft Word and Excel.
• Experienced with PC or Mac; must not be a technical expert but must grasp technical concepts.
• SalesForce knowledge a plus
• Well-organized, detail-oriented and proactive in following tasks through to completion.
• Comfortable in taking on new challenges that arise and flexible with shifting duties and responsibilities.
• Prior Dealership, OEM, Service Advisor, Technician experience preferred, but not necessary

Education & Other Requirements:

• Bachelors Degree
• Valid Drivers License Required
• Valid Auto Insurance Required
• Own Transportation Required
• Must currently reside near Raleigh, North Carolina 

Vehlo is an equal opportunity employer that is committed to diversity and inclusion in the workplace. We prohibit discrimination and harassment of any kind based on race, color, sex, religion, sexual orientation, national origin, disability, genetic information, pregnancy, or any other protected characteristic as outlined by federal, state, or local laws.

This policy applies to all employment practices within our organization, including hiring, recruiting, promotion, termination, layoff, recall, leave of absence, compensation, benefits, training, and apprenticeship. Vehlo makes hiring decisions based solely on qualifications, merit, and business needs at the time.