Customer Support Representative

Description

Job Title: Tactacam | Customer Service Representative

Company Overview:
At Tactacam, we are a rapidly growing and market-leading outdoor products and technology company. With over 500,000+ active customers worldwide and an expanding product line, we offer exciting career growth and personal development opportunities. Join us at Tactacam, where innovation, adventure, and limitless
possibilities await!

Job Overview:
As a Customer Service Representative at Tactacam LLC, you'll play a key role in providing exceptional support for our diverse range of products, services, and advanced applications. Working remotely, you'll be on the front lines, leveraging your exceptional communication and troubleshooting skills to address technical inquiries and meet customer needs swiftly and expertly.

Responsibilities:
Deliver top-tier technical support.
Engage with customers via phone and other channels.
Diagnose and solve technical problems.
Ensure high customer satisfaction.
Collaborate with teams for issue resolution.
Maintain detailed records of customer interactions.
Adhere to company policies and procedures.
Efficiently manage a high volume of incoming calls.

Qualifications

Requirements:

Project Management Certification or Degree preferred.

Exceptional leadership, team management skills, and a commitment to fostering a positive and collaborative work environment.

Outstanding communication and interpersonal skills, facilitating effective collaboration with team members and stakeholders.

In-depth knowledge of project management methodologies, tools, and best practices.

Strong analytical and problem-solving abilities, with a proactive approach to identifying and addressing project challenges.

Detail-oriented, organized, and capable of managing multiple tasks and priorities simultaneously.

Desired Skills

Start-up experience a plus 

Strong influencing and interpersonal skills to drive project outcomes and consensus among stakeholders.

Ability to lead and facilitate productive brainstorming sessions, documenting discussions and providing clear direction.

Familiarity with Gantt charts and project planning tools to ensure project milestones are met efficiently.

Comprehensive Benefits Package: 

Our benefits include Medical, Dental, and Vision coverage to ensure your well-being. Plan for the future with our 401k plan, and take time off to recharge with PTO. We've got you covered with Disability Insurance and Life Insurance too!

Location Limitations:

Please note at this time, we are not accepting applications from candidates based in Alaska (AK), California (CA), Connecticut (CT), Delaware (DE), Hawaii (HI), Louisiana (LA), Massachusetts (MA), Montana (MT), New Mexico (NM), New York (NY), Oregon (OR), Vermont (VT), Washington (WA), Washington, D.C. (DC), Illinois (IL), or Wyoming (WY). We encourage candidates from other locations to apply for our open positions.