Customer Support Associate I

Position:

Customer Support Associate I

Job Description:

Arrow Electronics is a global provider of products, services, and solutions to industrial and commercial users of electronic components and enterprise computing solutions. Arrow Electronics guides innovation forward for over 220,000 leading technology manufacturers and service providers. With 2022 sales of $37 billion, Arrow develops technology solutions that improve business and daily life. The company maintains 228 locations worldwide with over 90 locations served.

A Fortune 109 company with 22,000 employees worldwide, Arrow brings technology solutions to a breadth of markets, including telecommunications, information systems, transportation, medical, industrial, and consumer electronics. Arrow provides specialized services and expertise across the entire product lifecycle. Arrow does this by connecting customers to the right technology at the right place, time, and price. Arrow provides extraordinary value to customers and suppliers - the best technology companies in the world - and connects them through the company's industry-leading services.

We’re looking to hire a Customer Support Associate (CSA) to join our team in Guadalajara, MX! This position is location at our corporate office located in Periferico Sur. As a CSA, you will have responsibility for the administration, management, and execution of the order to invoice process, along with managing the communication with the customer and the internal teams. You will help to unite all the links in this process chain in our organization and have the opportunity to keep growing and developing your communication and analysis skills.

What You’ll Be Doing:

• Providing expert internal and external customer service, interfacing directly with customers, recommending solutions and/or action plans to internal teams.
• Collaborating with different teams and departments, including sales, planning, warehouse, transportation, quality, buyers, and many others.
• Analyzing data in a “Order to Invoice” perspective to find possible actions/solutions to take proactively.
• Working with ERP and CRM systems to ensure information accuracy.
• Receive, review and action weekly or daily status reports from the customer and send back with updates or changes.
• Acting as a first point of escalation after initial requests, regarding expedites, returns, order adjustments, upgrades, and cancellations.
• Taking calls and meetings with internal or external teams.
• Retrieving order invoices, credit memos, packing slip reprints and other documentation required by the customer.
• Receiving constant training and courses to ensure that your knowledge is always up-to-date and compliant.

What We Are Looking For:

• Typically requires a 2-3 year degree and 2-4 years of experience or High school graduate with equivalent related experience.
• 1–2 years of customer service experience.
• Ability to communicate fluently in English.
• Basic to intermediate knowledge of Microsoft Excel.
• Teamwork oriented skills.
• Basic knowledge of supply chain processes.

Work Arrangement:

• Hybrid: 3 days in office/2 days work from home

What's In It For You:

At Arrow, we recognize that financial rewards and great benefits are important aspects of an ideal job. That’s why we offer competitive financial compensation, including various compensation plans, and a solid benefits package.

• 30 days of Christmas bonus
• 40% vacation premium
• 12 vacation days plus 2 floating days
• Vision and Dental Assistance
• Life Insurance
• Healthcare Insurance
• 10% Food/Pantry Vouchers
• Restaurant Vouchers
• 13% Savings Fund
• Access to Arrow’s Employee Discount Program
• On-site Gym and Lockers, Free for Use to All Employees!
• Growth Opportunities, and more!

Apply now!

#LI-AM2

$15,275.00 - $19,000.00 MXN Monthly

Actual compensation offer to candidate may vary from posted hiring range based upon geographic location, work experience, education, and/or skill level. The pay ratio between base pay and target incentive (if applicable) will be finalized at offer. Internal candidates who have current pay within or above the hiring range are still encouraged to apply if interested.  

Please be sure to include all work history on your resume including: temporary employment, work as a contractor, other subsidiaries, changes in entities legal name, etc.

Arrow is an equal opportunity employer. All applicants will be considered for employment without attention to religion, gender, age, sexual orientation, gender identity or national origin. (EEO policy Mexico)

Location:

MX-JAL-Tlaquepaque, Mexico (HPE Guad office)

Time Type:

Full time

Job Category:

Business Support