Implementation Consulting Specialist

About the Role:

Grade Level (for internal use):

08

Implementation Consulting Specialist

The Team:

The WSO Implementation Team within Professional Services handles all new client onboarding projects across the WSO suite of products and platforms, with exception of WSO Agent Services. The team is project focused and is responsible for all aspects of data and training for new clients and existing clients who are looking to add data to the platforms.  Requires strong team players who can also efficiently work independently. 

The Impact:

The Implementations Analyst is a client-facing role implementing new WSO Software and Services clients on the WSO Platform.

Responsibilities:

• Facilitates onboarding of client data as well as client training across WSO products

• Communicate with clients throughout the implementation project life cycle

• Maintains up-to-date awareness of the current and future directions of the business and industry

• Make recommendations for implementation of new procedures and best practices

• Supports the Project Manager on all business aspects and issues throughout the Implementation project life cycle

• Leads business handover meetings to ensure Markit WSO Support have a thorough understanding of the implementation

What We’re Looking For:

• Proven experience of knowing what it takes to provide a consistently first-class customer service whilst delivering value added solutions to address customer needs

• Track record of identifying and analyzing problems, identifying, and evaluating options, deploying sound decision making skills

• Able to organize self, including effective scheduling, prioritization, and time management skills with the ability to manage multiple tasks in parallel, completing tasks to tight deadlines

• Displays a resilient and adaptable style, track record of remaining calm in demanding circumstances, adjusting comfortably to changing conditions / priorities

• Demonstrates excellent written and verbal communication skills and a confident and articulate presenter to internal / external audiences

• Knowledge of WSO and syndicated loans is preferred.

About S&P Global Market Intelligence

At S&P Global Market Intelligence, a division of S&P Global we understand the importance of accurate, deep and insightful information. Our team of experts delivers unrivaled insights and leading data and technology solutions, partnering with customers to expand their perspective, operate with confidence, and make decisions with conviction.

For more information, visit www.spglobal.com/marketintelligence.

What’s In It For You?

Our Purpose:

Progress is not a self-starter. It requires a catalyst to be set in motion. Information, imagination, people, technology–the right combination can unlock possibility and change the world.

Our world is in transition and getting more complex by the day. We push past expected observations and seek out new levels of understanding so that we can help companies, governments and individuals make an impact on tomorrow. At S&P Global we transform data into Essential Intelligence®, pinpointing risks and opening possibilities. We Accelerate Progress.

Our People:

We're more than 35,000 strong worldwide—so we're able to understand nuances while having a broad perspective. Our team is driven by curiosity and a shared belief that Essential Intelligence can help build a more prosperous future for us all.

From finding new ways to measure sustainability to analyzing energy transition across the supply chain to building workflow solutions that make it easy to tap into insight and apply it. We are changing the way people see things and empowering them to make an impact on the world we live in. We’re committed to a more equitable future and to helping our customers find new, sustainable ways of doing business. We’re constantly seeking new solutions that have progress in mind. Join us and help create the critical insights that truly make a difference.

Our Values:
 

Integrity, Discovery, Partnership

At S&P Global, we focus on Powering Global Markets. Throughout our history, the world's leading organizations have relied on us for the Essential Intelligence they need to make confident decisions about the road ahead. We start with a foundation of integrity in all we do, bring a spirit of discovery to our work, and collaborate in close partnership with each other and our customers to achieve shared goals.

Benefits:

We take care of you, so you can take care of business. We care about our people. That’s why we provide everything you—and your career—need to thrive at S&P Global.

Our benefits include: 

• Health & Wellness: Health care coverage designed for the mind and body.

• Flexible Downtime: Generous time off helps keep you energized for your time on.

• Continuous Learning: Access a wealth of resources to grow your career and learn valuable new skills.

• Invest in Your Future: Secure your financial future through competitive pay, retirement planning, a continuing education program with a company-matched student loan contribution, and financial wellness programs.

• Family Friendly Perks: It’s not just about you. S&P Global has perks for your partners and little ones, too, with some best-in class benefits for families.

• Beyond the Basics: From retail discounts to referral incentive awards—small perks can make a big difference.

For more information on benefits by country visit: https://spgbenefits.com/benefit-summaries

Diversity, Equity, and Inclusion at S&P Global:
At S&P Global, we believe diversity fuels creative insights, equity unlocks opportunity, and inclusion drives growth and innovation – Powering Global Markets. Our commitment centers on our global workforce, ensuring that our people are empowered to bring their whole selves to work. It doesn’t stop there, we strive to better reflect and serve the communities in which we live and work, and advocate for greater opportunity for all.
 

BSMGMT202.1 - Middle Professional Tier I (EEO Job Group), BSMGMT203 - Entry Professional (EEO Job Group)