Technical Support Specialist

Location: Poland/EU (EEA)

About the role:

You will join Customer Care unit in Auditdata responsible for ensuring great service and support for our customers daily and covering several product lines. Customer Care is the first point of interaction with our customers (Trained user, End user and partners), and functions as a nexus between customers and the rest of our organization.

What will you do:

• Respond to customer inquiries in a timely and professional manner according to SLA, provide accurate information about products/services, effectively address customer cases and troubleshoot incoming issues, showcasing expertise across our range of products

• Addressing customer hardware service requests in line with Auditdata procedures

• Participating in testing new product releases as part of bug testing

• Assist customers in configuring and operating our systems, providing fundamental guidance and instructions on system usage to customers and partners.

• Document and share customer feedback and input regarding product functionality and service provided to enhance overall product quality and service delivery.

• Collaborate with other departments to ensure swift resolution of customer concerns.

• Maintain detailed and accurate records of customer interactions and transactions via Helpdesk/CRM. Ensure that customer is updated properly

• Identify and replicate software or hardware problems, collaborating closely with development and DevOps teams when additional assistance is required