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Technical Onboarding Specialist - India

72% Flex
Full Remote
Mid-level (2-5 years)
  • Remote from:India
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Technical Onboarding Specialist - India

72% Flex
Remote: Full Remote
Experience: Mid-level (2-5 years)
Work from: India...

Offer summary

Qualifications: Bachelor's degree in Computer Science or related field, 2+ years of technical implementation experience.

Key responsabilities:

  • Lead project planning and implementation
  • Manage project budget and resources
  • Report on project progress to stakeholders
Level AI logo
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Level AI
Scaleup

https://thelevel.ai/

51 - 200 Employees

aboutLevel AI

Job description

Logo JobgetherYour missions
Level AI is a leading provider of cutting-edge SaaS solutions, specializing in artificial intelligence software for the modern Contact Center. We are seeking a highly motivated and versatile SaaS Implementation Engineer to join our team. In this role, you will play a crucial part in ensuring the successful setup and deployment of prospect and customer SaaS instances, acting as a bridge between technical implementation and customer satisfaction. If you're a proactive individual with strong technical acumen, project management skills, and a knack for client interactions, we want to hear from you.

Responsibilities:
  • Lead the planning and implementation of projects.
  • Define project scope, goals, and deliverables.
  • Develop detailed project plans, including timelines, budgets, and resource allocation.
  • Coordinate internal resources and third parties/vendors for the flawless execution of projects.
  • Manage project budget, track expenses, and ensure project profitability.
  • Manage project risks and issues, and develop mitigation strategies.
  • Ensure project deliverables are on time, within scope, and meet quality standards.
  • Report on project progress, risks, and issues to stakeholders.
  • Lead and motivate project team members, and provide guidance and support as needed.
  • Conduct project post-mortems and create a recommendations report to identify successful and unsuccessful project elements.

    • Requirements:
  • Bachelor's degree in Computer Science, Information Systems related field OR equivalent experience
  • 2+ years of experience in a hands on technical role 
  • 2+ years of experience delivering successful customer implementationsStrong technical background with a good understanding of SaaS platforms, APIs and cloud services.
  • Excellent project management skills with the ability to juggle multiple projects simultaneously.
  • Ability to put on a consultant hat and effectively communicate technical concepts to non-technical stakeholders.
  • Exceptional organizational and problem-solving skills.
  • Strong communication skills in English (both written and verbal).Comfortable working remotely and across different time zones.
  • Optional RequirementsFamiliarity with common CRM integrations such as Salesforce and Zendesk.
  • Familiarity with intent-based and generative artificial intelligence Experience with Telephony Systems such as AWS Connect, Five9 and Genesys.
    • Location: Delhi - Hybrid, work in EST hours
    Position Type: Full-Time
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    Required profile

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    Experience
    Level of experience :
    Mid-level (2-5 years)
    Industry :
    Spoken language(s)
    Check out the description to know which languages are mandatory.
    Soft Skills
    • Excellent communication skills
    • Strong organizational and problem-solving abilities

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