Customer Care Representative II - Dental

Location: The ideal candidate will live within 50 miles of our Elevance Health PulsePoint location at 15 Plaza Dr, Latham, NY 12110.

This position is remote, but candidates may be required to attend in-person orientation/training at the Latham, NY office.

Training Hours: 8:00am-4:30pm EST, M-F. Must have 100% attendance during the first 5 weeks of training. Start date: 7/8/2024.

After training: 8 hour shift between 8:00am-5:00pm EST, M-F based on business need.

*$500 Sign on Bonus Included

As a Customer Care Representative II, you will act as a trusted advisor and educator on health care related inquires. You will guide our customers to a better healthcare experience, working every day to make healthcare easy by the service you provide.   If you want to be a part of this exciting team, make a difference in someone’s life and help make healthcare easy, apply today!  

We are an inbound dental call center that is hiring customer service agents to handle our State of NY dental account.  

How you will make an impact:
•    From the moment you login, you’ll be focused on proactively resolving our members and/or providers questions and concerns using computer-based resources to find answers

•    You will handle member and provider calls with a wide array of type of calls to include confirming dental eligibility and membership, quoting group benefits and providing dental claim status.
•    You will partner internally to create a seamless experience for our customers and resolve potential issues. 

Here’s what Elevance Health offers:
•    A career path with opportunity for growth
•    Ability to obtain your Associate’s or Bachelor’s degree or further your education with tuition reimbursement.
•    Affordable Health Insurance, Dental, Vision and Basic Life
•    401K match, Paid Time Off, Holiday Pay
•    Quarterly incentive bonus and annual increases plan based on performance.

At Elevance Health, the team is comprised of the best and the brightest from diverse experiences, cultures, and backgrounds. The differences we each bring to the table are a part of what makes our company so successful. 

Minimum Requirements:

Requires a HS diploma or equivalent and a minimum of 1 year of the company's experience in an automated customer service environment; or any combination of education and experience which would provide an equivalent background. 

Preferred Skills, Capabilities, and Experiences

•    The majority of each day will be spent on the phone. Ability to work from home with hard-wired internet access and a quiet and private workspace strongly preferred. We provide all the equipment you will need.

•    A passion for serving others with the ability to be empathetic and the desire to go above and beyond to help resolve members questions at the first point of contact preferred
•    A customer advocate willing to listen and find creative solutions to address and resolve customers questions, issues or concerns preferred
•    A composed individual able to multi-task, navigating multiple computer applications and working efficiently while communicating and serving the customer preferred
•    Have a strong work ethic and sense of responsibility to your teammates and our members, demonstrated by the simplest things like being on time and available to meet member’s needs, to being accountable for commitments made to customers or others and ensuring follow-ups are completed preferred
•    Flexible and quick learner, willing to adapt to changing customer and business needs preferred
•    Bilingual (Spanish) preferred 

For URAC accredited areas, the following professional competencies apply: Associates in this role are expected to have strong oral, written and interpersonal communication skills, problem-solving skills, facilitation skills, and analytical skills.

For candidates working in person or remotely in the below locations, the salary* range for this specific position is $18.26 to $27.38

Locations: California; Colorado; Hawaii; Nevada; New York; Washington State; Jersey City, NJ

In addition to your salary, Elevance Health offers benefits such as, a comprehensive benefits package, incentive and recognition programs, equity stock purchase and 401k contribution (all benefits are subject to eligibility
requirements). The salary offered for this specific position is based on a number of legitimate, nondiscriminatory factors set by the company. The company is fully committed to ensuring equal pay opportunities for equal work regardless of gender, race, or any other category protected by federal, state, and local pay equity laws.

* The salary range is the range Elevance Health in good faith believes is the range of possible compensation for this role at the time of this posting. This range may be modified in the future and actual compensation may vary
from posting based on geographic location, work experience, education and/or skill level. Even within the range, the actual compensation will vary depending on the above factors as well as market/business considerations. No
amount is considered to be wages or compensation until such amount is earned, vested, and determinable under the terms and conditions of the applicable policies and plans. The amount and availability of any bonus,
commission, benefits, or any other form of compensation and benefits that are allocable to a particular employee remains in the Company's sole discretion unless and until paid and may be modified at the Company’s sole discretion, consistent with the law.