Clinical Educator

Teladoc Health is a global, whole person care company made up of a diverse community of people dedicated to transforming the healthcare experience. As an employee, you’re empowered to show up every day as your most authentic self and be a part of something bigger – thriving both personally and professionally. Together, let’s empower people everywhere to live their healthiest lives.

Position Summary

The Clinical Educator is responsible for the design and delivery of training programs, resources and learning experiences to support the learning and professional development needs of the employees and providers supporting Teladoc Health Canada’s clinical programs. Working closely with the Manager, Learning & Development, organizational stakeholders, and subject matter experts, the Clinical Educator will ensure evidence-based clinical standards and best practices are reflected in training and development activities across the organization. 

Role and Responsibilities

• Develop materials used to facilitate learning for a clinical audience, including (but not limited to): e-learning assets; course outlines, objectives, and descriptions; instructional videos; workbooks; user guides; job aids; FAQs; learning activities; and PowerPoint presentations.

• Deliver synchronous and asynchronous training to new and existing clinical staff and providers using a variety of mediums, including (but not limited to): lectures, workshops, videos, e-learning, demonstrations, and simulations; in both in-person and virtual environments.

• Collaborate with stakeholders and subject matter experts across the organization to proactively assess and identify individual, departmental and organization clinical education needs.

• Support the successful launch of new products, policies, partnerships, and pilot projects through the development of high-quality training assets for a clinical audience, in accordance with project deadlines.

• Assist with the development and delivery of foundational on-boarding and role-specific training curriculums for clinical staff and providers, with an emphasis on patient safety, clinical quality, and applicable policies and practice guidelines.

• In collaboration with medical leaders, participate in the creation of learning experiences and professional development opportunities to support the career growth and skill development of Teladoc’s clinical staff and providers.

• Cultivate a smooth and positive on-boarding and training experience for new and returning clinical staff and providers that promotes Teladoc’s goals, vision, and cultural value, including a commitment to clinical excellence and the highest standards in patient care.

• Review and modify training content as needed to maintain an up-to-date training library that accurately reflects current operational processes, product/program enhancements, technological updates, and clinical best practices.

• Seek to continuously improve and enhance training content and delivery methods based on learner and stakeholder feedback and evaluative data.

• Provide clinical support and consultation as needed to the Learning & Development team.

• Other duties as assigned.

Skill Requirements/Preferences

• Direct patient experience; strong clinical assessment skills

• Experience working with Electronic Medical Records

• Clinical training, quality, and documentation experience

• Telephonic clinical experience is a plus

• Love of learning and ability to teach others

• Effective communication skills (verbal and written), documentation skills, interpersonal skills, and problem-solving skills.

• Proficient in using technology including software programs such as Microsoft Word, Outlook, Excel, Articulate 360, Storyline and Learning Management Systems

• Ability to adapt to a fast-paced work environment in a growing company with expanding service lines and client base

• Demonstrates organizational and assertiveness skills, flexibility, and the ability to work effectively in teams

• Ability to work independently with minimal supervision

Education Requirements

• Bachelor’s Degree preferred and current R. N. licensure required

• Minimum of 5-8 years of professional acute care nursing experience

• Prior experience in designing and delivering training using various delivery methods

Why Join Teladoc Health?

At Teladoc Health we thrive on difference and individuality. Teladoc Health is proud to be an equal opportunity workplace and is an affirmative action employer. We are committed to equal employment opportunity regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity or Veteran status. 

We are committed to fostering an inclusive, accessible environment, where all employees and customers feel valued, respected and supported. We are dedicated to building a workforce that reflects the diversity of our customers and communities in which we live and serve. If you require an accommodation for any stage of the recruitment process / interview process (including alternate formats of materials, or accessible meeting rooms or other accommodation), please reach out to us at accessibility@teladochealth.com.