Associate Application Specialist

YOUR OPPORTUNITYThe  Application Specialist i s an expert in the InMoment products and build Customer Experience solutions using InMoment software. This position is both people and product-oriented and owns the responsibility of delivering high quality solutions to delight our clients and carrying on a tradition of service excellence. The Application Specialist reports to the Service Delivery Manager, and the team is currently based in  Sydney, New Zealand and Singapore.  The role provides a superb training environment for learning best practices in enterprise feedback management, customer experience (CX) and Voice of the Customer initiatives in a high-growth and rapidly evolving environment. 

WHO WE ARE  At InMoment, we #OwnTheMomentsThatMatter. We believe every moment offers a new opportunity to make an impact. In every interaction, whether it is personal or professional, we are intentional and we take deliberate action to make the lives of our families, teammates, clients, and community better. As you join InMoment and its brands (ReviewTrackers, Lexalytics, and Wootric) you join an industry-leading company who is dedicated to improving experiences and helping businesses take actions through an integrated CX approach: - Integrating the voice of the customer wherever they are in their journey (taking surveys, on social media or leaving reviews, calling the contact center).  - Integrating CX technology to prioritize action and inform business decisions—through self-serve or strategic advisors. - Integrating an AI powered approach to eliminating data silos and leveraging intelligence. 

Ultimately, we are the best at helping our clients achieve better business results and Experience Improvement (XI) with the best-in-class CX analytics & action solutions.

WHO YOU ARE - 1-2 years of technical experience in a professional work environment is preferred - Bachelor’s degree, preferably with a technical emphasis - Ability to grasp new technology platforms and quickly understand how to use and manipulate new technology - Proven ability to listen and understand customer needs with an empathetic ear - Independent thinker, creative problem solver, an exceptional eye for detail  - Work directly with Customer Success Managers to troubleshoot and resolve technical/system-related issues and questions - Ability to work in a high-energy technical team environment as a team player - A self-starter, who is well organised and able to work under the constraints of strict deadlines and short turnaround times on multiple tasks and projects - Able to communicate complex technical details to a non-technical audience  - Experience with the application of software or technology that transforms raw data to summarised reports/dashboards - Agile development methodology experience is preferred - Proficient using HTML, CSS, JavaScript, Excel and SFTP is preferred. - Data and tech-savvy 

WHAT YOU’LL DO   - Support the Customer Success Managers in configuring CX programs - Working with predominantly internal stakeholders to troubleshoot and resolve client's technical/system-related issues and questions - Implementing technical solutions, e.g. configuring surveys, dashboards, reports, etc. using InMoment Platforms - Creating user accounts and other system administrative tasks - Conducting quality reviews for implementation deliverables - Maintaining/updating project & solution documentation - Utilising InMoment Platform knowledge to share best practices for solution implementation throughout scoping process - Leveraging product knowledge and understanding client needs to identify new features and enhancements

WHAT YOU’LL GAIN - Autonomy - We trust our employees and offer an extremely flexible work schedule - Automatic day off for your birthday, we want to celebrate  you and the moments that matter   - An opportunity to work remotely in your own space - Generous paid leave, we highly encourage you to take the necessary time off to switch off!  - Net payment allocations for health insurance - Fun, innovative, collaborative, supportive working environment - Inclusion and Diversity teams - Women of InMoment and InMovement - Continuous learning and development opportunities - An opportunity to grow and truly make an impact in a global organisation. Come join our team! 

KEY RELATIONSHIPSReports to Team Leader, Technical Success

LOCATIONSydney, Australia (Hybrid/Remote)

At InMoment, inclusion, and diversity are at the core of who we are. InMoment prides itself on an inclusive culture that promotes, encourages, and supports the diverse voices of our employees and clients. We strive to create workplaces that reflect the communities we serve and believe that different perspectives, interests, and backgrounds foster a stronger and more creative work environment. We thank all those who apply, however, only candidates selected for an interview will be contacted.  

About InMomentInMoment's Experience Improvement (XI) approach goes beyond traditional customer experience (CX) management and combines data, technology & industry expertise.