Application Consultant, Professional Services

Harris Local Government is seeking a Support Specialist to join our team!

You will provide support for our Local Government Financial/Utility software. This involves answering complex questions on the function and usage of our products.

You will also serve as primary support liaison between company and customer.

You will work closely with the Client Services Team Lead and be supported by a great team, in providing exceptional customer service and development support.

What your impact will be:

Operate as a front line, primary support liaison between Harris Local Government and our clients and effectively respond to inquiries of both a product and technical nature received by telephone or electronically submitted tickets

Assess a variety of situations, reviewing software configuration, set-up and software code and identify the correct resolution or escalate according to departmental guidelines

Report detailed information within the ticket tracking system and document processes, routines, and programs by following the defined guidelines and team goals & objectives

Regularly review the database of submitted items and proactively follow up with clients to ensure that their inquiries and/or issues have been satisfactorily resolved

Work closely with other team members as part of a cohesive group in exchanging knowledge through training sessions and peer to peer interaction

Maximize and maintain current knowledge and awareness of applications and related technologies

What we are looking for:

Ability to present Support webinars, both internally to staff as well as to customers via the Web

Sound knowledge of engagement delivery and software troubleshooting techniques with a high focus on first call resolution

Ability to interpret requirements, and recommend solutions that best address clients' needs

Excellent analytical, research and problem solving skills with a strong ability to multi-task and prioritize work effectively

Strong ability to multi-task and prioritize work effectively

Exceptional attention to detail and the ability to grasp concepts quickly

What we offer:

An attractive compensation package

A casual work environment

Full range of employee benefits 401(k), Health Insurance (medical, dental, vision, life, short and long-term disability, AD&D)

Paid Vacation

About us:

For over 40 years Harris Local Government has empowered public sector leaders by providing specialized, mission-critical software designed specifically to meet their fund accounting, human resources, regulatory, and billing needs. Our portfolio of innovative solutions combined with our staff’s extensive experience allows us to help our clients revolutionize their internal processes so they can serve their communities better.

We proudly serve over 5,500 small and mid-sized municipalities, counties, utility districts, and park districts throughout the United States reducing financial risk and driving efficiencies.

Harris Local Government is a division of Harris Computer Corporation and its parent company, Constellation Software, which serves over 125,000 customers in over 100 countries relying on its innovative public and private sector software solutions.