(Remote) Team Lead, Support Services

Harris Computers is hiring a Team Lead, Support Services for our Cognera Business Unit. The successful candidate  will be a key member in our Support Services Team ensuring we are able to meet and exceed on our business goals. The Support Services team is responsible for revenue assurance, client invoicing, client billing rate changes, time allocation, and small project management. This role requires you to multi-task, quickly adjust in a rapidly changing environment and work under pressure with tight deadlines. You will be engaged in multiple initiatives simultaneously as part of internal and external projects. This role will report to the Manager, Support Services.

You are passionate about Cognera’s overall success. You are focused on meeting the needs of your internal and external Customers as you are committed to meeting all financial and performance targets. You are able to work independently but enjoy being part of a team and contributing to the overall team results. You are the head cheerleader when it’s time to celebrate the successes of your team and of Cognera.

This remote role welcomes candidates anywhere in Canada and the US and will be working in the MST timezone

What your impact will be:

• Accomplish team objectives by managing a small team; planning and evaluating team activities
• Measure and report on performance; analyze variances and initiate corrective actions
• Maintain quality service by enforcing quality and standards, analyze and resolve problems; identify trends
• Oversight and review/sign-off on all new and modified rates structures and revenue assurance checks
• Identify room for process efficiencies and implement appropriate analysis and enhancements
• Meet with clients to proactively champion service improvement projects and initiatives
• Contribute to team results by supporting all work activities
• Ensure accuracy on client invoicing, time tracking and project support

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What we are looking for:

• Bachelor’s degree in Commerce, Economics, Computer Science or Mathematics with 3-5 years of related work experience
• Strong technical aptitude, especially working with complex datasets in applications such as MS Excel
• SQL experience
• Experience in financial analysis, forecasting and reporting
• Ability to evaluate the information gathered from multiple sources, reconcile conflicts, and decompose high-level information into details
• Excellent verbal and written communication skills
• Strong attention to detail
• Ability to create a climate where people want to achieve; establish clear directions
• Measure performance against goals and evaluate results
• Love a challenge and enjoy problem solving
• Proactive, "can do" attitude
• Ability to work effectively in a team environment
• Ability to work well under pressure
• Excellent time management skills and ability to prioritize tasks
• Desire to work in, and help promote, a fun and exciting work environment

What would make you stand out:

• Project Management experience within the IT or Energy industry
• Prior leadership experience managing team of analysts
• Experience in the Retail Energy industry

What we can offer:

• 3 weeks' vacation and 5 personal days
• Comprehensive Medical, Dental, and Vision benefits starting from your first day of employment
• Employee stock ownership and RRSP/401k matching programs
• Lifestyle rewards
• Remote work and more!

About Harris:

Harris is a leading provider of mission critical software to the public sector in North America. As a wholly owned subsidiary of Constellation Software Inc. (“CSI”, symbol CSU on the TSX), Harris has become the cornerstone for CSI’s investment in utility, local government, school districts, public safety, and healthcare software verticals. Our success has been realized through investments in our proprietary software and market expertise. This focus, combined with acquiring businesses that build upon or complement our offerings, has helped drive our success. Harris will continue to growth through reinvestment – both in the people and products that we offer and making investments in acquiring new businesses.

About Cognera:

Cognera offers proven, cost-effective billing and customer care solutions to enable your organization to meet increasing customer demands and industry requirements. Our billing, business intelligence and information solutions help Competitive Energy Retailers and Utilities manage complex data. Cognera will help you improve customer relationships and make you Smart Grid ready quickly, without the large upfront financial investment.

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