Trellix Engagement Manager -Threat Intelligence Services

Job Title:

Trellix Engagement Manager -Threat Intelligence Services

Role Overview:

Company Overview:
Join an industry leading team performing challenging and soulful work. Trellix is a global company redefining the future of cybersecurity. The company’s open and native extended detection and response (XDR) platform helps organizations confronted by today’s most advanced threats gain confidence in the protection and resilience of their operations. Trellix’ security experts, along with an extensive partner ecosystem, accelerate technology innovation through machine learning and automation to empower over 40,000 business and government customers. More at https://trellix.com.

Trellix Threat Intelligence is a portfolio comprised of solutions and services from our team of experts including our cybersecurity product team and Threat Intelligence Group (TIG). We help defend our customers against everyday threats with the tight collaboration between both our product team and our threat researchers working together in real time.
Trellix’s TIG delivers cyber threat intelligence services to global customers to enable preparation, detection, and response to the wide array of malicious cyber activity that persistently threatens organizations across all industry sectors.

The Threat Intelligence Engagement Manager will collaborate with customers to enhance their cyber threat intelligence capabilities by leveraging the experience, knowledge, tools, and data of the Trellix cyber defense enterprise. The role is responsible for delivering cyber threat intelligence services, which include knowledge of sophisticated threat actors and associated tactics, techniques, and procedures, along with research, collection, analysis, and reporting of finished intelligence. The role will support customer security operations including planning and risk assessment, vulnerability assessment, 24x7x365 monitoring, and incident response.

About the Role:

The Threat Intelligence Engagement Manager will report to the Senior Director of the TIG.  As a member of the TIG, the Engagement Manager will collaborate with TIG teammates, members of Trellix’ Advanced Research Center, Trellix Professional Services Consultants, and third-party partners to deliver services to customers.  The Engagement Manager will serve as a customer interface and will plan, manage, and track service delivery. 

• You will be responsible for overall customer experience and successful delivery and consumption of threat intelligence services.
• You will build and maintain strong customer relationships.
• You will serve as a cyber threat intelligence subject matter expert and trusted advisor.
• You will manage the service delivery process, including engagement planning, project management, resource allocation and management, scheduling, and quality assurance.
• You will coordinate and collaborate with cross-functional teams, including marketing, business development, sales, engineering, and professional services.
• You will serve as a customer advocate capturing and responding to inquiries, concerns, and feedback.
• You will ensure compliance with policies, processes, procedures, and quality standards.
• You will identify, track, and support new business opportunities.
• You will develop proposal materials, statements of work, project schedules, and other project management artifacts.
• You will create and deliver presentations describing Trellix threat intelligence services in support of sales activities and customer engagements.

About You:

• You are self-motivated and passionate about cybersecurity.
• You have excellent communication and interpersonal skills, with the ability to build strong relationships with customers and internal stakeholders.
• You have strong project management skills, with the ability to manage multiple projects simultaneously, prioritize tasks, and meet deadlines.
• You have strong analytical and problem-solving skills, with the ability to identify and mitigate project risks and issues.
• You have excellent leadership and organizational skills, with the ability to motivate cross-functional teams to deliver successful projects.
• You have attention to detail and strong documentation skills, with the ability to create and maintain project plans, proposals, and reports.
• You have strong business acumen and understanding of customer needs, with the ability to identify new business opportunities.
• You have a keen interest in tracking threat actors.
• You have a strong understanding of structured analytical techniques, including but not limited to Quality of Information Check, Analysis of Competing Hypotheses, Key Assumptions Check, and Gap Analysis.
• You are a strong critical thinker with the ability to avoid biases.
• You are able to produce clear, complete, and concise reporting in a timely manner with extreme attention to detail.
• You have expertise with cyber threats, attack vectors, detection capabilities, and associated countermeasures.
• You have experience with open-source intelligence collection and associated methods and tools.
• You have experience working with Security Operations Center to monitor security alerts, respond and remediate detected issues.
• You have a clear understanding of organizational Incident Management processes in relation to threats and vulnerabilities. 
• You have knowledge and experience with XDR/EDR, Endpoint Security tools (AV, whitelisting, etc.) and Threat Hunting. 
• You have a high-level understanding of malware types, malware detection methods, and malware analysis techniques.
• You possess knowledge of MITRE ATTACK and DEFEND frameworks along with Kill Chain methodology and the Diamond Model.
• You have experience with identifying and mitigating cyber threats, including detection and countermeasures strategies and tools.
• You understand technical vulnerabilities and associated risk.
• You are willing to travel up to 30%.

Company Benefits and Perks:

We work hard to embrace diversity and inclusion and encourage everyone to bring their authentic selves to work every day. We offer a variety of social programs, flexible work hours and family-friendly benefits to all of our employees.

• Retirement Plans
• Medical, Dental and Vision Coverage
• Paid Time Off
• Paid Parental Leave
• Support for Community Involvement

We're serious about our commitment to diversity which is why we prohibit discrimination based on race, color, religion, gender, national origin, age, disability, veteran status, marital status, pregnancy, gender expression or identity, sexual orientation or any other legally protected status.