Senior Workforce Manager, Call Center
73% Flex
Offer summary
Qualifications: 10+ years leadership experience in call center workforce management, experience with multiple teams and locations, Expertise in WFO solutions and AI automations, proficiency in omnichannel WFO tools.
Key responsabilities:
- Lead and develop a team of direct reports in various WFM areas
- Manage real-time adherence and forecasting/staffing models for call center operations
Job description
Required profile
Experience
Level of experience :
Expert & Leadership (>10 years)Industry :
Spoken language(s)
Check out the description to know which languages are mandatory.
Hard Skills
Soft Skills
- Excellent communication and presentation skills
- Strong problem-solving and collaboration abilities
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