Key Account Manager DACH Amazon (all genders)

We’re looking for an experienced Key Account Manager DACH Amazon (all genders) to add to our expanding team. This role centres around overseeing and improving our DACH marketplace performance. This is a great opportunity for someone who is comfortable challenging and improving current processes to help drive the Amazon channel forward. With the significant year-on-year growth we see at tonies, there is a huge amount of potential here! 

In this role, you will collaborate closely with both the European Marketplaces Director and the Director Sales DACH, serving as part of a dual reporting structure for this specific role.

• Forecasting: Stock forecasting to ensure peak marketplace performance
• Stock management: Highlighting any lines which are at risk of being OOS, stock forecasts based on run rates and YoY performance, any missing unit reconciliation, liaising with other sales channels to ensure adequate stock is allocated.
• Account maintenance: Creating, answering and pursuing any seller support cases, answering any listing questions and responding to any customer support queries.
• Listings & catalogue maintenance: Handling creation, health and updates of any new or existing listings. Liaising with design & SEO to improve where possible. Regularly checking the catalogue to maintain current listings.
• SEO: Creation, or management of creation for titles, bullet points, descriptions and backend keywords to be updated seasonally to perform to maximum capacity.
• Communication & reporting: Regularly liaising with warehouse, trading, finance, marketing and the internal Amazon teams to track and measure marketplace performance.
• Cross-channel collaboration: ensuring ongoing strategic alignment across channel’s and functions 
• Customer insights: Use customer feedback, market growth trends, and analyse key metrics in order to drive business decisions 
• Stay ahead of Amazon's ever-changing policies and algorithms to adapt strategies accordingly and drive best practice

• A strong knowledge of Amazon infrastructure and Seller Central interface
• Strong experience in stock management
• SEO and copywriting know-how
• Experience having sole ownership and responsibility over an eCommerce sales channel
• Experienced with Amazon’s deal events. Creation and maintenance of deals & promotions during peak times
• Comfortable with using data to forecast for both sales and spend
• Innovative and proactive
• Meticulous attention to detail
• Efficient time management
• Excellent communication skills

As part of our principles, we are committed to supporting inclusion and diversity at tonies®. We actively celebrate our colleagues’ different abilities, ethnicities, faith and gender. Everyone is welcome and supported in their development at all stages in their journey with us. 

We look forward to hearing from you!