Onboarding Engineer EMEA
77% Flex- Remote from:EMEA
Onboarding Engineer EMEA
Offer summary
Qualifications: Minimum 3 years in customer success or technical roles, Strong technical background across different technology verticals, Proficiency in English, Italian is an advantage.
Key responsabilities:
- Proactively guide customers through platform onboarding
- Educate end-users on Armis platform fundamentals
- Achieve foundational deployment and deliver first value
- Lead regular check-in calls and hand off to CSM team
- Provide project management and technical expertise
Job description
Your missionsArmis is looking for a few of the very best people in their field to join our A-team of big thinkers, doers, movers, and shakers. This unique opportunity truly offers the best of all worlds—start up culture, enterprise level benefits and security, and top pay for the industry. Got your attention yet? Good, keep reading, it only gets better.
Ok, so what exactly does Armis do?
Connected assets are growing at an explosive rate, across every industry and every geo. In today’s world of smart devices and BYOD, these assets come from every direction and are found in every possible environment and industry. And they’re critical to success for every enterprise. And because every single asset represents a very real potential vulnerability, they’re also the last line of defense against today’s sophisticated cyber criminals.
Armis gives companies of every size—across every industry and geo—complete asset visibility, contextual intelligence, and continuous security. We have partnerships and integrations with the planet’s leading tech and cybersecurity players. And we’re building an incredibly smart and diverse global team of thought-leading technologists, creative visionaries and proven game changers who are ready to take Armis to the next level.
Location: This is a remote position and we are considering candidates from any major hub in Europe
Armis is seeking an Onboarding Engineer who will manage the initial onboarding experience of customers assisting them in their foundational deployment of the platform and achieving their first value. This person will drive all of the onboarding activities on the account, technical guidance, and hands on customer education until the initial deployment is complete and first value achieved. The role requires extensive strong technical, people and project management skill sets.
What you will do
- Proactively communicating with our new customers to schedule, define and guide them through their onboarding experience.
- Provide both project management and technical best practice expertise
- Guide customers through basic setup of our platform and additional advanced configurations and integrations
- Lead regular check in calls with the customer to ensure they are successfully progressing
- Educating end-users on the fundamentals of the Armis platform including navigation, functionality and behavior of out-of-the-box modules, and best practice usage.
- Achieve a foundational deployment in the customer environment and deliver their first value/outcome using the platform.
- Work with the CSM team to hand off customers for long term growth
Who we are looking for
- Minimum of 3 years of experience in customer success or other technical customer facing roles - Must
- Strong technical background and familiarity with different technology verticals (networking, asset management, security, IoT, domain services, etc) - Must
- Excellent interpersonal skills (written and verbal)
- English proficiency at a high level. Italian - Advantage
- Detail and goal-oriented
- Proven critical thinking and problem-solving skills
- Project management certification beneficial (e.g. CSM, APM, PMP)
- Strong experience managing multiple projects that involve internal and external stakeholders
- Ability to create a high level of engagement and enthusiasm
- Outstanding time management and follow-up skills
- A positive, upbeat attitude
- Ability to juggle multiple projects at once
- Great organizational skills
- Ability to nurture working relationships with clients throughout the customer lifecycle
The choices you make in your career journey matter. You want to do interesting work in an important field while also having time to live your life, which is why we place so much value in your life-work balance. Armis sets you up for success with comprehensive health benefits, discretionary time off, paid holidays including monthly me days, and a highly inclusive and diverse workplace. Put your unique experiences and perspective to work in an environment where they will enable you to thrive, grow, and live your life with integrity.
Armis is proud to be an equal opportunity employer. We never discriminate based on race, ethnicity, color, ancestry, national origin, religion, sex, sexual orientation, gender identity, age, disability, veteran status, genetic information, marital status or any other legally protected (or not) status. In compliance with federal law, all persons hired will be required to submit satisfactory proof of identity and legal authorization.
Please click here to review our privacy practices.
Required profile
- Excellent interpersonal communication
- Detail-oriented, goal-driven critical thinker
- Outstanding time management and problem-solving
- High level of engagement and enthusiasm
- Positive attitude, great organizational skills
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