Collections Manager

About Addi

We are a technology company working to transform credit and banking in Latin America starting with point of sale finance. We aim to build fair, simple and affordable financial services that empower our clients, treating them with dignity, and building financial freedom. We launched in February 2019 and have already served millions of clients and disbursed millions of dollars.

We operate as a full stack startup. We have built our core systems and processes from scratch, and we believe our technology and analytics platform will drive our progress into the years to come. We come at this with deep experience building and growing technology teams and financial products. As important as what we do is how we do it. We are a conscious company and are deeply committed to working and living our five core values - A company of owners inspiring colleagues, we pull rabbits out of hats, we care and we trust, act with integrity, win today every day, and scale exponentially.

We are backed by Andreessen Horowitz, Monashees, Village Global, and an outstanding team of individual angels, including Kevin Ryan, Josh Abramowitz, and Scott Weiss.

Mission

We're seeking a proactive and bilingual Collections Manager with a vision for success, capable of energizing our operations and driving them to new level. You should bring great experience in collections management, proven and strategic mindset, skilled at inspiring teams to achieve common goals.

What you will do

• Implement comprehensive collection strategies and track results and impacts accordingly.

• Provide strong leadership to the collections team by setting clear goals, providing guidance, and motivating team members to achieve targets.

• Conduct regular team meetings and one-on-one sessions with supervisors and agents to ensure alignment and address any concerns or challenges. Provide guidance to team members as needed, fostering a positive and productive work environment.

• Analyze existing collections processes to identify areas for improvement. Implement changes to streamline workflows, reduce inefficiencies, and enhance overall operational effectiveness.

• Foster a culture of continuous improvement within the collections team by encouraging feedback and regularly reviewing and updating collection strategies and processes.

• Utilize analytical skills to interpret collections data, identify trends, and extract actionable insights. Collaborate with Business Analysts and Risk teams to provide valuable operational perspectives and contribute to strategic decision-making processes.

Requirements

• Experience and track record: At least 5 years of experience in collections management roles, preferably in similar environments such as financial institutions or Fintechs.

• Proven leadership: Solid leadership skills, capable of directing and motivating large teams towards common objectives.

• Operational knowledge: Deep understanding of metrics and KPIs in the collections area, as well as experience in implementing and optimizing efficient operational processes.

• Continuous improvement mindset and strategic vision: Ability to identify optimization opportunities in collections operations, as well as the ability to implement successful changes.

• Analytical skills: Ability to participate in strategic discussions with teams such as Business Analysts or Risk teams, providing valuable and well-founded perspectives from the operational side.

• Communication skills: Given frequent interaction with a large team and other stakeholders, excellent communication and negotiation skills, both verbal and written, are important.

• Proficient English: Ability to communicate effectively verbally and in writing within the workplace.

• Ability to thrive in organized chaos: Given the nature of collections operations, it is crucial to possess emotional maturity to handle difficult situations with the team and make effective and sound decisions under pressure.

Benefits

• Work on a problem that matters and help change customers’ lives.

• Build a lasting company from the very beginning, helping define every aspect of it.

• Massive market opportunity ahead of us; we are growing faster than pretty much any other fintech lender was at our stage.

• Work alongside a great and diverse team that cares about what we are doing and how we are doing it.

• Generous compensation, including equity, 100% health insurance (and 100% for dependents), flexible time-off, learning budget, and visa sponsorship for foreigners.