Staff Sales Trainer

About Dexcom

Founded in 1999, Dexcom, Inc. (NASDAQ: DXCM), develops and markets Continuous Glucose Monitoring (CGM) systems for ambulatory use by people with diabetes and by healthcare providers for the treatment of people with diabetes. The company is the leader in transforming diabetes care and management by providing CGM technology to help patients and healthcare professionals better manage diabetes. Since the company’s inception, Dexcom has focused on better outcomes for patients, caregivers, and clinicians by delivering solutions that are best in class - while empowering the community to take control of diabetes. Dexcom reported full-year 2022 revenues of $2.9B, a growth of 18% over 2021. Headquartered in San Diego, California, with additional offices in the Americas, Europe, and Asia Pacific, the company employs over 8,000 people worldwide.

Role Summary:

The Frontline Manager Trainer will lead the development, design & facilitation of learning solutions for all leaders/managers of people within our customer-facing teams.

They will inform the organization’s understanding of current trends and leading practices for the leadership and technical competencies required of sales managers. They will participate in global, cross-functional initiatives to ensure successful learning content development and deployment.

A successful manager will regularly monitor and evaluate the effectiveness of the training curriculum by creating and implementing measures to track outcomes and ensure alignment to business objectives.  This manager will build and maintain trust and credibility with internal stakeholders and team members while leveraging strong project management, time management, & problem-solving skills.   

Essential Duties and Responsibilities:

• Establishes sales manager level curriculum and training program while developing and communicating long-term goals which align to key sales objectives.
• Develops course descriptions, learning modules and training programs utilizing information from subject matter experts to deliver training in an effective manner, while overseeing workflow management for design and development projects.
• Triage and assess functional training projects and make suggestions to project planning, scheduling and feasibility.
• Work with Field Sales Leadership to set training evaluation goals and manage expectations while aligning with Sales Operations team to determine specific metrics and measurements to assess the success of training activities.
• Facilitate training programs for new hire Regional Sales Managers, Clinical Account Managers, Market Access Managers and other Customer Facing Managers.
• Support maintenance of all learning content in a fast-paced, dynamic business environment.
• Design strategic plan(s) to include the development of content for all in-person/virtual new hire training, advanced training and on-going leadership development programs.
• Leverage best practices, design ideas, and technologies for all blended learning methods.
• Ensure incorporation of adult learning principles and cutting-edge learning methods & technology that drive continuous improvement.
• Coach and mentor matrix team and provide direction to trainees and other stakeholders while creating a positive and motivating environment.
• Work with cross functional teams, including Marketing, Professional Medical Education and Global Commercial Operations in the creation and implementation of long-term training plans to ensure business goals are being achieved.
• Utilize selling model and work with Field Sales Leadership and Director Sales Training to design coaching workshops and custom Field Coaching Reports that reinforce key strategic imperatives.
• Apply standard business procedures to training design, including: SOPs, ICH, Global Regulations, Ethics and Compliance.

• Implement established life-cycle management of learning assets.

• Collaborate with Instructional Design Manager to ensure content on the LMS supports the training and corporate strategies.
• Provide ongoing communication regarding the training programs and initiatives throughout the organization.
• Regularly research and incorporate new and relevant training approaches and industry best practices to create and maintain a best in class training program.

Required Qualifications:

• Significant hands-on people manager experience, field sales highly desirable.
• Significant hands-on experience in training within pharmaceutical/biotech training positions or consultancy.
• Proficiency with coaching models, people-coaching skills and application of adult learning principles.
• Biotech/Medical Device/ Pharmaceutical training experience, PowerPoint/Writing skills & Facilitation experience with audiences of all sizes.
• Must be computer literate in Microsoft Office, PowerPoint, Outlook, etc.
• Excellent verbal and written communication skills.
• Language skills in German, Spanish and French is highly desirable.

Preferred Qualifications:

• Familiarity in eLearning technology and authoring tools such as Articulate 360, MS Office Suite, and Smart PDF tools Advanced degree in Instructional Technology, Multi-media, Organizational Design or similar discipline.
• Certifications (DiSC, Strengths, Situational Leadership, Integrity Selling)
• Working knowledge of metrics and analytics for learning effectiveness.
• Experience in Adobe Creative Suite (e.g. InDesign, Photoshop, Illustrator)
• Working knowledge in Qualtrics, Tableau, & IBM SPSS.

Education Requirements:

• Bachelor's degree (B. A.) from four-year college or university

Travel Required:

• 50 - 70 %

Language Skills: Must be able to communicate effectively in English.  Ability to read and interpret documents such as safety rules, operating and maintenance instructions, and procedure manuals.  Ability to write routine reports and correspondence.  Ability to speak effectively before groups of customers or employees of organization.

Please note:

The information contained herein is not intended to be an all-inclusive list of the duties and responsibilities of the job, nor are they intended to be an all-inclusive list of the skills and abilities required to do the job. Management may, at its discretion, assign or reassign duties and responsibilities to this job at any time. The duties and responsibilities in this job description may be subject to change at any time due to reasonable accommodation or other reasons.

To all Staffing and Recruiting Agencies: Our Careers Site is only for individuals seeking a job at Dexcom. Only authorized staffing and recruiting agencies may use this site or to submit profiles, applications or resumes on specific requisitions. Dexcom does not accept unsolicited resumes or applications from agencies. Please do not forward resumes to the Talent Acquisition team, Dexcom employees or any other company location. Dexcom is not responsible for any fees related to unsolicited resumes/applications.