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Medical Technician Customer Support

72% Flex
Full Remote
  • Remote from:United States
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Medical Technician Customer Support

72% Flex
Remote: Full Remote
Work from: United States...

Offer summary

Qualifications: Associate Degree in Medial Lab Technology or Equivalent; OR BA/BS degree in Medical Lab Science, Biology, Chemistry or related life science, Prior experience as an MLT or MT strongly preferred, Knowledge of medical terminology used in a clinical setting strongly preferred, Experience with Laboratory Information Systems is preferred.

Key responsabilities:

  • Communicating with Hospital clientele
  • Answering calls and providing information
  • Resolving problems and working on minor interface issues
  • Coordinating with other laboratory departments
Labcorp logo
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Labcorp
Health CareXLarge

http://www.labcorp.com/

10001 Employees

Job description

Logo JobgetherYour missions
The Technician/Technologist Customer Service Rep will be responsible for communicating with our Hospital clientele, answering incoming calls, providing requested information, researching and resolving problems, finding sources for send-out testing, working with minor interface issues, and working closely with other departments in the laboratory.  Prior technical laboratory experience strongly preferred and must be available to rotate weekends/holidays and evenings/nights as required. This remote/work from home position will require residence in the Houston, TX area upon start date.

Schedule: M-F 9:30am-6:30pm CST

Requirements:

  • Requires an Associate Degree in Medial Lab Technology or Equivalent; OR BA/BS degree in Medical Lab Science, Biology, Chemistry or related life science
  • Prior experience as an MLT or MT strongly preferred
  • Knowledge of medical terminology used in a clinical setting strongly preferred
  • Experience working in a contact center/call center environment is preferred
  • Prior healthcare industry, such as a physician's office or a hospital highly is a plus
  • Knowledge of Microsoft Office suite is required
  • Experience with Laboratory Information Systems is preferred
  • Strong verbal and written communication skills and excellent ability to listen and respond
  • Must be courteous with strong customer service orientation
  • Excellent multitasking abilities required
  • Strong flexibility and the ability to manage and adapt to changing priorities quickly
  • Bilingual in English and Spanish highly desirable

Labcorp is proud to be an Equal Opportunity Employer:

As an EOE/AA employer, Labcorp strives for diversity and inclusion in the workforce and does not tolerate harassment or discrimination of any kind. We make employment decisions based on the needs of our business and the qualifications of the individual and do not discriminate based upon race, religion, color, national origin, gender (including pregnancy or other medical conditions/needs), family or parental status, marital, civil union or domestic partnership status, sexual orientation, gender identity, gender expression, personal appearance, age, veteran status, disability, genetic information, or any other legally protected characteristic. We encourage all to apply.

For more information about how we collect and store your personal data, please see our Privacy Statement. 

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Soft Skills
  • Excellent multitasking abilities required
  • Strong verbal and written communication skills
  • Proactive problem-solving mindset essential
  • Courteous and strong customer service orientation

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