Event Programming

JOB DESCRIPTION – EVENT PROGRAMMER   

Location: Remote in Canada 

Division: Ticketmaster Canada  

Line Manager: Manager, Event Programming Operations  

Contract Terms: Contract (12-months), Full time (37.5 hours per week), Working hours in PST

THE TEAM  

The Event Programming Operations team drives and supports all elements of Event Programming for Canadian Ticketmaster clients as well as load-balancing support for global teams as needed. The team collaborates with Support and Technology teams as well as other leaders within Live Nation to ensure efficient and accurate programming of event builds, quality assurance and edits. The team drives special projects above and beyond the daily EP workflow that are proactive and innovative to improve the operational efficiency for Event Programming.  

THE JOB   

Reporting to the Manager, Event Programming Operations, the Event Programmer role consists of a high-level of interaction and communication with our clients as well as with our internal teams involved in creating event listings. The incumbent of this role is responsible for collecting, reviewing, and inputting accurate data into Ticketmaster’s proprietary Host programming system, following procedural best practices and established standards, and verifying the output. The tool knowledge set for the position includes Host and Host applications, EventPro, TM1 and EMT. 

Kindly note this position does not involve event planning.  

WHAT THIS ROLE WILL DO  

• Collects, reviews, and accurately inputs event data into Ticketmaster Host system  

• Understanding contractual elements as it relates to setting and supporting venue fees  

• Operates from procedural lists, control records, and coding schemes to enter source event data, using procedural “best practices” and established standards for events globally  

• Thorough knowledge of event programming as it relates to sales channels and consumer experience  

• Identified and resolves event related errors  

• Meet and exceed Event Management service level agreements  

• Communicate with clients to clarify submitted information to successfully complete requested tasks  

• Develop and maintain excellent interdepartmental and client relationships  

Our job descriptions evolve with our business need and priorities. In addition to the description above, your role may include additional duties/projects as assigned by regional or area leadership.  

WHAT YOU NEED TO KNOW (or TECHNICAL SKILLS)   

• Minimum of 1-2 years’ experience with the Ticketmaster system, or related field experience  

• Box Office experience is a plus!  

• Customer service oriented  

• Passion for the entertainment business/industry is important  

• Demonstrated ability to establish strong relationships and communicate effectively  

• Ability to thrive in a fast-paced environment, quickly adapting to changing priorities and handling competing priorities  

• Must be detail-oriented with the ability to multi-task and prioritize to meet deadlines  

• Independence and a willingness to take ownership over hard problems  

• The ability to accommodate a flexible schedule to include some weekends, evenings, and holidays  

• Bilingual in English & French is considered a bonus!  

• Preferred work hours are in Pacific time-zone.

YOU (BEHAVIOURAL SKILLS)  

• Business Acumen – You understand and can apply general business concepts, using external networks to understand market situations and industry.  

• Problem Solving and Innovation – Gathering appropriate perspective and insights and seeking win-win solutions by remaining open to alternative approaches and being proactive in generating new ideas. Ability to maintain a balanced perspective and see all sides of an issue and manage problems in a timely and effective manner. A free and independent thinker, open to new ideas and concepts.  

• Organizational Skills – Manages competing priorities of several teams/departments/locations. Tasks and project management orientation (with the ability to hold others accountable).  

• Winning Teamwork – Collaborating with others in a respectful manner and openly sharing information amongst the team to assist in achieving Ticketmaster goals and objectives. Taking the time to empathize and understand where others are coming from, along with showing recognition and appreciation for the contribution of others.  

LIFE AT TICKETMASTER    

We are proud to be a part of Live Nation Entertainment, the world’s largest live entertainment company.  

Our vision at Ticketmaster is to connect people around the world to the live events they love. As the world’s largest ticket marketplace and the leading global provider of enterprise tools and services for the live entertainment business, we are uniquely positioned to successfully deliver on that vision.   

We do it all with an intense passion for Live and an inspiring and diverse culture driven by accessible leaders, attentive managers, and enthusiastic teams. If you’re passionate about live entertainment like we are, and you want to work at a company dedicated to helping millions of fans experience it, we want to hear from you.  

Our work is guided by our values:  

Reliability - We understand that fans and clients rely on us to power their live event experiences, and we rely on each other to make it happen.  

Teamwork - We believe individual achievement pales in comparison to the level of success that can be achieved by a team.  

Integrity - We are committed to the highest moral and ethical standards on behalf of the countless partners and stakeholders we represent.  

Belonging - We are committed to building a culture in which all people can be their authentic selves, have an equal voice and opportunities to thrive.  

EQUAL OPPORTUNITIES  

We are passionate and committed to our people and go beyond the rhetoric of diversity and inclusion. You will be working in an inclusive environment and be encouraged to bring your whole self to work. We will do all that we can to help you successfully balance your work and homelife. As a growing business we will encourage you to develop your professional and personal aspirations, enjoy new experiences, and learn from the talented people you will be working with. It's talent that matters to us and we encourage applications from people irrespective of their gender, race, sexual orientation, religion, age, disability status or caring responsibilities.  

Ticketmaster Canada will provide reasonable accommodations for qualified individuals with disabilities in the job application process. If you have difficulty using our online application system and need an accommodation due to a disability, please email accessibilitycanada@ticketmaster.ca.  Please note this inbox is limited to accommodation requests. Resumes submitted to this inbox will not be considered. 

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The expected compensation for this position in British Columbia is:

$32,800 - $43,000 CAD annually.

**Please note that the compensation information provided is a good faith estimate for this position only and is provided pursuant to the British Columbia Pay Transparency Act. It is estimated based on what a successful British Columbia applicant might be paid. It assumes that the successful candidate will be in British Columbia or perform the position from British Columbia. Similar positions located outside of British Columbia will not necessarily receive the same compensation. Live Nation takes into consideration a candidate’s education, training, and experience, as well as the position’s work location, expected quality and quantity of work, required travel (if any), external market and internal value, including seniority and merit systems, and internal pay alignment when determining the salary level for potential new employees. In compliance with the Pay Transparency Act, a potential new employee’s salary history will not be used in compensation decisions.