Technical Support Representative (Web Designing)

Technical Support Representative (Web Designing)/Virtual US

Who We Are

Solera is a global leader in data and software services that strives to transform every touchpoint of the vehicle lifecycle into a connected digital experience. In addition, we provide products and services to protect life’s other most important assets: our homes and digital identities. Today, Solera processes over 300 million digital transactions annually for approximately 235,000 partners and customers in more than 90 countries. Our 6,500 team members foster an uncommon, innovative culture and are dedicated to successfully bringing the future to bear today through cognitive answers, insights, algorithms and automation.  For more information, please visit solera.com.

The Role
As a Technical Support Engineer, you will have to work with various scripting languages and technologies. You will be taking cues from car dealership representatives to update, fix and maintain their site to provide the best user experience. But you will get to put your stamp on some of the best automotive websites in the world. If you have experience as a web developer with good written and verbal communication skills - we want to talk to you.

The most important characteristic of our support team is that we have big pool of talents who works better and together. Our job is to help car dealers with their requests on managing the content of their websites. Support wants to provide the best-in-class customer journey by being focused with a customer centric approach.

Job Purpose Summary

The position is responsible for supporting, updating, and maintaining websites.

Roles and Responsibilities

• Build, customize and modify customer websites
• Provide client user, operational and technical support via Salesforce email, including answering questions, investigate and resolve technical problems, and execute necessary changes to maintain or build website/webpages functionality
• Custom code using Bootstrap, jQuery, JavaScript, PHP, CSS & HTML

Desired Candidate Profile

• Customer Service Experience preferred
• Solid knowledge and experience of web development with the below is required:
  • HTML, CSS, PHP, and JavaScript/jQuery
  • Experience on managing cross browser compatibility issue
  • Ability to understand and update FTP driven websites
  • Hands-on-experience of working on a Content Management System
• Familiarity with Salesforce is a plus
• Excellent written and verbal communication skills are a must, with a proven capability to effectively interact with customers
• Ability to multi-task

It is impossible to list every requirement for, or responsibility of, any position.  Similarly, we cannot identify all the skills a position may require since job responsibilities and the Company’s needs may change over time.  Therefore, the above job description is not comprehensive or exhaustive.   The Company reserves the right to adjust, add to or eliminate any aspect of the above description.  The Company also retains the right to require all employees to undertake additional or different job responsibilities when necessary to meet business needs.

EQUAL OPPORTUNITY EMPLOYER
SOLERA HOLDINGS, INC., AND ITS US SUBSIDIARIES (TOGETHER, SOLERA) IS AN EQUAL EMPLOYMENT OPPORTUNITY EMPLOYER. THE FIRM'S POLICY IS NOT TO DISCRIMINATE AGAINST ANY APPLICANT OR EMPLOYEE BASED ON RACE, COLOR, RELIGION, NATIONAL ORIGIN, GENDER, AGE, SEXUAL ORIENTATION, GENDER IDENTITY OR EXPRESSION, MARITAL STATUS, MENTAL OR PHYSICAL DISABILITY, AND GENETIC INFORMATION, OR ANY OTHER BASIS PROTECTED BY APPLICABLE LAW. THE FIRM ALSO PROHIBITS HARASSMENT OF APPLICANTS OR EMPLOYEES BASED ON ANY OF THESE PROTECTED CATEGORIES.