Client Account Manager

SGS provide the world’s most comprehensive range of integrated inspection, testing, certification, and advisory services, powered by the latest technology and digital tools. Our global network of experts supports our customers by helping them to meet increasingly complex regulations and standards.

At SGS, we believe in rewarding our employees for their hard work and commitment. As part of our team, you would be eligible for:

• Competitive pension scheme + Life Assurance
• Generous Annual Leave allowance (increasing with service) plus bank holidays.
• An additional day off for your birthday
• Discounted Gym Membership
• Retailer Discounts
• Access to electric vehicle leasing scheme (subject to eligibility criteria)
• Enhanced maternity/paternity and adoption pay.
• Length of Service Awards
• Christmas Vouchers
• Health & Wellbeing initiatives

Job Title: Account Manager 

Location: Homebased with client site visits 

Main Purpose of Role:

Do you have great customer care skills?  Are you proactive, forward thinking and always up for a challenge? Do you thrive in a fast paced, ever-changing environment?  Are you confident at presenting to clients at all levels? 

As an SGS Account Manager you would play a crucial role in building and maintaining relationships with clients, ensuring their satisfaction and timely product launches.  Here's what you can expect from the role:

Responsibilities:

• Be the primary point of contact for SGS clients, translating their needs and objectives into commercially sound realities.
• Build and maintain strong relationships with clients, fostering trust and loyalty.
• Develop account strategies to achieve client goals.
• Attend weekly and ad hoc meetings with clients and partners to provide detailed written and verbal updates on all projects, highlighting any issues or delays.   Ensure any SGS actions are completed in a timely manner.
• Become the SGS expert in the client’s business, understanding their product launch process and policy requirements inside out.
• Liaison between internal departments and clients for project queries
• Work with our operational teams to ensure clients queries are answered and resolved.
• Prepare reports and presentations to provide insights and updates to clients.

Skills & Knowledge

• Ability to understand and anticipate customers’ needs
• Previous Account Management or Project Management Experience
• An understanding of the Project Management lifecycle
• The ability to manage cross functional teams
• A working knowledge of Microsoft packages
• Have an organised and analytical approach to work
• A proven track record in a fast paced environment
• Strong interpersonal and relationship management skills

Qualifications

• Retail or manufacturing experience – preferably related to food product approval/quality assurance.
• Proven experience in account management, project management, customer care management or other related field.
• Strong communication and interpersonal skills to effectively engage with clients and internal teams.

SGS is an Equal Opportunity Employer, and as such we recruit, hire, train, and promote persons in all job classifications without regard to race, colour, religion, sex, national origin, disability, age, marital status, sexual orientation, gender identity or expression, genetics, status as a protected veteran, or any other characteristics protected by law.

APPLY NOW for full consideration, you can be sure that your application will be treated confidentially and impartially, and you will always receive an update within 10 business days.