API Trading Technical Support Lead
82% FlexFull Remote
Expert & Leadership (>10 years)
- Remote from:Romania, Taiwan, Singapore, Australia, New Zealand, Ireland, Canada...
API Trading Technical Support Lead
82% Flex
Remote: Full Remote
Experience: Expert & Leadership (>10 years)
Work from: Romania, Taiwan, Singapore, Australia, New Zealand, Ireland, Canada
Offer summary
Qualifications: Experience in providing technical support or using Exchange APIs, 10+ years of experience in similar roles with 3+ years management experience, Strong command of English, bilingual in English and Mandarin preferred, Problem-solving capabilities and familiarity with software development methodologies.
Key responsabilities:
- Provide technical support for API trading issues with high-volume transactions
- Collaborate with stakeholders, prioritize incidents, and improve service quality
- Lead a team of 5-8 members globally, communicate with senior management
- Handle urgent escalations, participate in iteration planning, extend support offerings
- Coach, train, optimize processes, and handle customer communications.
Job description
Your missionsBinance is the leading global blockchain ecosystem and cryptocurrency infrastructure provider whose suite of financial products includes the world’s largest digital-asset exchange.
Our mission is to accelerate cryptocurrency adoption and increase the freedom of money.
If you’re looking for a fast-paced, mission-driven organization where opportunities to learn and excel are endless, then Binance is the place for you.
Are you looking to be a part of the most influential company in the blockchain industry and contribute to the crypto-currency revolution that is changing the world?
We are looking for a talented Technical Support Engineer / API Trading Support lead to join the TechOps team.
This role will involve investigating and resolving technical questions related to API programming issues, and cover global institutions such as HFTs and algo/quant funds. It will include close cooperation with our VIP Account team, Customer Support, internal Dev/Infra teams, as well as other parties. This is a lead role with 5-8 team members across the globe so previous management experience is strongly preferred. The role also needs to talk to VIP customers directly, so bilingual fluency in both English and Mandarin is preferred.
Location is flexible - can be in Canada, or EU/MENA/APAC region.
Responsibilities
Requirements
Working at Binance
• Be a part of the world’s leading blockchain ecosystem that continues to grow and offers excellent career development opportunities
• Work alongside diverse, world-class talent in an environment where learning and growth opportunities are endless
• Tackle fast-paced, challenging and unique projects
• Work in a truly global organization, with international teams and a flat organizational structure
• Competitive salary and benefits
• Flexible working hours, remote-first, and casual work attire
Learn more about how Binancians embody the organization’s core values, creating a unified culture that enables collaboration, excellence, and growth.
Apply today to be a part of the Web3 revolution!
Binance is committed to being an equal opportunity employer. We believe that having a diverse workforce is fundamental to our success.
By submitting a job application, you confirm that you have read and agree to our Candidate Privacy Notice.
Required profile
Experience
Level of experience :
Expert & Leadership (>10 years)Industry :
Spoken language(s)
Check out the description to know which languages are mandatory.
Hard Skills
Soft Skills
- Strong communication and collaboration skills
- Proactive problem-solving mindset, ability to prioritize tasks
- Leadership capabilities, team player, coaching skills
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