University Job Title
Clinical Receptionist 2 **
Bargaining Unit**
L34 - Local 34 (Yale Union Group) **
Time Type**
Full time **
Duration Type**
Regular **
Compensation Grade**
Labor Grade C **
Wage Ranges**
Click here to see our Wage Ranges **
Searchable Job Family**
Administration, Clinical **
Total # of hours to be worked:**
37.5 **
Work Week**
Standard (M-F equal number of hours per day) **
Work Location**
Outside of campus, within Connecticut **
Worksite Address**
221 Whitney Ave
New Haven, CT 06511 **
Work Model**
Remote **
Position Focus**
Within a team-based organizational structure and following departmental algorithms, the Scheduler critically evaluates the nature and urgency of scheduling requests to provide comprehensive clinical ambulatory scheduling for providers within the department specialty utilizing the EPIC scheduling system. Ensures prompt, courteous and caring service to patients, primary/referring providers and/or their office staff, by providing accurate and expedient appointment scheduling. Shift for this position is 10:30am-7pm. This opportunity is currently remote (work from home) within CT. Candidates are encouraged to provide a cover letter. **
Essential Duties**
Required Education And Experience
Four years of related work experience, two of them in the same job family at the next lower level, and a high school education; or two years of related work experience and an Associate degree; or an equivalent combination of experience and education. **
Required Skill/Ability 1**
Outstanding interpersonal skills. Extraordinary customer service skills with ability to professionally and effectively interact with all members of the patients care team (including but not limited to the patient, parent, primary care provider, etc.). Demonstrated actions as a caring and motivated team player. **
Required Skill/Ability 2**
Demonstrated ability to handle heavy phone volume. Ability to exercise initiative and use sound independent judgment and critical thinking skills to effectively and appropriately manage patient/caller interactions. Ability to utilize active listening skills to accurately assess and direct callers to the appropriate resource. **
Required Skill/Ability 3**
Strong organizational skills with a proven ability to pay attention to detail. Ability to perform a variety of routine job tasks to meet occasional conflicting demands, time pressures, deadlines, or emergencies. **
Required Skill/Ability 4**
Well-developed and competent in English language, grammar, spelling and punctuation to type accurately, enter all patient information and review medical records. Ability to deal with confidential and sensitive patient information in a professional manner while complying with all HIPAA regulations. **
Required Skill/Ability 5**
Proven record of exemplary attendance, punctuality and reliability. **
Preferred Education, Experience And Skills**
Proven experience scheduling in a high-volume healthcare related call center/medical practice. Comprehensive knowledge of medical terminology. EPIC scheduling, messaging i.e. in-basket messages, telephone encounter, and chart review skills. Proven experience using an electronic medical record system and multi-line telephones. Proven experience with ACD lines, and call queues. Spanish speaking. **
Drug Screen**
No **
Health Screening**
No **
Background Check Requirements**
All candidates for employment will be subject to pre-employment background screening for this position, which may include motor vehicle, DOT certification, drug testing and credit checks based on the position description and job requirements. All offers are contingent upon the successful completion of the background check. For additional information on the background check requirements and process visit "Learn about background checks" under the Applicant Support Resources section of Careers on the It's Your Yale website. **
COVID-19 Vaccine Requirement**
Required
The University maintains policies pertaining to COVID-19. All faculty, staff, students, and trainees are required to comply with these policies, which may be found here:
https://covid19.yale.edu/health-guidelines **
Posting Disclaimer**
The intent of this job description is to provide a representative summary of the essential functions that will be required of the position and should not be construed as a declaration of specific duties and responsibilities of the particular position. Employees will be assigned specific job-related duties through their hiring departments. **
EEO Statement**
University policy is committed to affirmative action under law in employment of women, minority group members, individuals with disabilities, and protected veterans. Additionally, in accordance with Yale’s Policy Against Discrimination and Harassment, and as delineated by federal and Connecticut law, Yale does not discriminate in admissions, educational programs, or employment against any individual on account of that individual’s sex, sexual orientation, gender identity or expression, race, color, national or ethnic origin, religion, age, disability, status as a special disabled veteran, veteran of the Vietnam era or other covered veteran.
Inquiries concerning Yale’s Policy Against Discrimination and Harassment may be referred to the Office of Institutional Equity and Accessibility (OIEA). **
Note**
Yale University is a tobacco-free campus
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