Enterprise Sales Support Specialist

Overview

Atlassian is looking for a Sales Support Specialist to provide post-sales support for our Enterprise clients. This role will play an integral part in supporting the adoption and use of Atlassian products, and will provide an important feedback loop into product and sales teams so we can continue to improve and refine our offerings. **

Responsibilities**

In this role, you’ll get to:

• You will use your strong background in B2B or B2C customer service to provide billing, quoting, and licensing support for our internal sales team and external customers.
• You will demonstrate exceptional customer service skills that will delight your customers.
• You are going to learn new systems and processes to support post-sales activities for Enterprise customers.
• You will work collaboratively with a geographically dispersed team and other departments to ensure a seamless customer experience, including Sales, Deal Desk, and Finance.
• You will be flexible enough to adjust on the fly and always strive to live the value of “ Don’t #@!% the customer. ”

Qualifications

On your first day, we'll expect you to have:

• Extensive background providing customer and sales support through various channels, including direct and indirect sales.
• Strong customer service background with a knack for empathy, use of positive language, attentiveness, and active listening.
• Experience creating quotes and supporting an end-to-end order management process.
• Excellent written and spoken English language communication skills with the ability to convey technical issues in non-technical terms.
• Ability to work under pressure and remain flexible to handle high volume and demands.
• Robust multitasking skills with strong attention to detail.
• A positive attitude; work with a sense of urgency; demonstrate timely and thorough execution
• The capability to shift from one function to another with relative ease and proficiency
• Strong understanding for software billing and licensing.
• Salesforce and NetSuite experience.
• High level of expertise in Microsoft Excel.
• Previous B2B or B2C support experience providing billing and licensing support
• You have demonstrated talent at inspiring change from customer feedback

It would be great if you also have..

• Familiarity with Atlassian's suite of products, and experience using Jira Service Desk and Confluence.
• Experience in the enterprise software industry