Support Engineer 1

Overview

Atlassians can choose where they work – whether in an office, from home, or a combination of the two. That way, Atlassians have more control over supporting their family, personal goals, and other priorities. We can hire people in any country where we have a legal entity. Interviews and onboarding are conducted virtually, a part of being a distributed-first company.

We have an office in Bengaluru but as we continue to expand our footprint in India, we can hire eligible candidates remotely anywhere in India.

The Cloud Growth team is growing and we're on the lookout for Support Engineers to join our team. You will report to a Support Manager in the Cloud Growth team.

As a Support Engineer you will provide support to our customers, using Atlassian products, in isolating, diagnosing, reproducing and fixing technical issues in a timely manner. To be successful in this role you must be a team player, have strong customer service and technical problem solving skills; and be someone who embraces challenges.

The candidate must be able to work EMEA business hours. **

Responsibilities**

What Will you do?

• You will be responsible for resolving customer configuration issues and responding to customer questions
• You will understand customer use cases, perform troubleshooting, brainstorm and implement workarounds to product bugs
• You will collaborate with our global support team, share best practices and drive process improvements
• You will be a role model of Atlassian values, actively shaping and inspiring people around them
• Periodically collaborate to develop and implement operational improvements. Also, you may be asked to travel (locally and worldwide) and visit other Atlassian locations as needed

Qualifications

Your Background:

• 3+ years of application support experience
• Experience working with SSO, SAML, Linux and Windows
• You have familiarity with APIs, REST payloads, REST endpoints, Splunk
• You have familiarity with IT operations, Application Performance Monitoring, the Application Development lifecycle, internet technology, and infrastructure concepts
• You would have a working understanding of the DevOps space, practical knowledge of the role of Integrations