Senior Technical Support Specialist (EST)
78% Flex
Offer summary
Qualifications: Experience in technical support specialist role in SaaS company, Digital Marketing background.
Key responsabilities:
- Troubleshoot tech issues and educate customers on product usage
- Contribute to technical documentation and tutorial articles for support blog
Job description
Required profile
Experience
Level of experience :
Mid-level (2-5 years)Industry :
Spoken language(s)
Check out the description to know which languages are mandatory.
Soft Skills
- Excellent customer service
- Strong communication skills
- Analytical mindset
- Proactive problem-solving
- Team collaboration
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