Sr. Mgr. Microsoft Collaboration Tools

Your day-to-day role:

Strategic Planning: Develop and execute a comprehensive strategy for the management and optimization of Microsoft collaboration tools and end user compute devices, aligned with business goals and objectives.

Team Leadership: Lead and mentor a team of professionals responsible for device lifecycle management, including procurement, deployment, maintenance, and retirement of end user compute devices.

Microsoft Collaboration Tools Management: Oversee the deployment, configuration, and maintenance of Microsoft collaboration tools such as Teams, SharePoint, OneDrive, and Exchange Online, ensuring seamless integration and optimal performance.

End User Compute Lifecycle Management: Develop and implement standardized processes and procedures for end user compute device lifecycle management, including asset inventory, provisioning, software deployment, patch management, and retirement.

Vendor Management: Manage relationships with vendors and service providers to ensure timely delivery of hardware, software, and support services, and negotiate contracts and service level agreements as needed.

Security and Compliance: Implement security measures and best practices to safeguard end user compute devices and collaboration tools, ensuring compliance with regulatory requirements and industry standards.

Performance Monitoring and Optimization: Monitor key performance indicators (KPIs) and metrics related to device lifecycle management and collaboration tools usage, and identify opportunities for optimization and improvement.

User Support and Training: Provide technical support and training to end users on the use of Microsoft collaboration tools and end user compute devices, troubleshooting issues and addressing user inquiries as needed.

Budget Management: Develop and manage budgets for hardware, software, and services related to collaboration tools and end user compute devices, ensuring cost-effectiveness and alignment with business priorities.

Continuous Improvement: Drive continuous improvement initiatives to enhance the efficiency, reliability, and user experience of Microsoft collaboration tools and end user compute devices, leveraging industry best practices and emerging technologies.

Qualifications:

• Bachelor's degree in Information Technology, Computer Science, Business Administration, or related field; Master's degree preferred.
• Proven experience (8+ years) in IT management roles, with a focus on Microsoft collaboration tools and end user compute lifecycle management.
• Strong leadership and team management skills, with the ability to inspire and motivate cross-functional teams to achieve goals and deliver results.
• In-depth knowledge of Microsoft collaboration tools such as Teams, SharePoint, OneDrive, and Exchange Online, as well as experience with device lifecycle management processes and tools.
• Familiarity with industry standards and best practices for IT security, compliance, and risk management.
• Excellent communication and interpersonal skills, with the ability to effectively communicate technical concepts to non-technical stakeholders.
• Strong problem-solving and decision-making abilities, with a focus on driving innovation and continuous improvement.
• Relevant certifications such as Microsoft Certified: Modern Desktop Administrator Associate, Certified Information Systems Security Professional (CISSP), or Project Management Professional (PMP) are a plus.