Permit Operations Manager

🚀 About PermitFlow

PermitFlow’s mission is to streamline and simplify construction permitting in the $1.6 trillion United States construction market. Our software reduces time to permit, supporting permitting end-to-end including permit research, application preparation, submission, and monitoring.

We’ve raised a $31m Series A led by Kleiner Perkins with participation from Initialized Capital, Y Combinator, Felicis Ventures, Altos Ventures, and the founders and executives from Zillow, PlanGrid, Thumbtack, Bluebeam, Uber, Procore, and more.

Our team is remote first and consists of architects, structural engineers, permitting experts, and workflow software specialists, all who have personally experienced the pain of permitting.

✅ What You’ll Do:

We are seeking an experienced and results-driven Permit Operations Manager to join our team. The Permit Operations Manager will oversee all aspects of permit operations and will be pivotal in optimizing operational efficiency, meeting quality standards, and driving continuous improvement initiatives. The ideal candidate will be a strategic thinker with proven experience in optimizing operational efficiency, managing teams, and implementing best practices.

• Oversee the day-to-day activities of the permit operations team, including initial research, application submissions, and customer reporting. 

• Lead and mentor a high-performing operations team, fostering a culture of excellence, collaboration, innovation, and continuous improvement.

• Guide new customers through the onboarding process, ensuring a smooth transition and successful implementation of our products or services.

• Build strong customer relationships; develop a deep understanding of business goals, identify areas of improvement, and communicate needs and preferences to relevant internal teams. 

• Identify opportunities for process optimization and efficiency enhancements across all operational areas, implementing best practices and driving continuous improvement initiatives.

• Monitor and analyze performance data to track progress, identify trends, and highlight areas for improvement.

• Conduct regular data audits and quality checks to maintain the reliability and consistency of performance metrics.

🙌 Qualifications & Fit:

• Bachelor's degree in business, construction management, engineering, or a related field.

• 5+ years of project, program, or operations management experience. 

• Strategic thinker with exceptional problem-solving abilities and a results-oriented mindset.

• Ability to work independently and collaboratively in a fast-paced, deadline-driven environment.

• Strong leadership and interpersonal skills, with the ability to inspire and motivate teams, build relationships, and collaborate effectively across all levels of the organization.

• Proven experience with data analysis and the ability to distill complex data into clear, actionable insights.

• Strong organizational skills and attention to detail, with the ability to manage multiple projects and deadlines simultaneously

💙 Benefits

• Fully Remote and Unlimited PTO 

• Competitive Salaries & Equity 

• Medical, Dental, and Vision Insurance

• 401K 

• $1,500 WFH Stipend 

• Annual Company Offsite