(Remote) Customer Success Manager

Silverblaze is looking for a Customer Success Manager to join our team!

Join our dynamic team as a Customer Success Manager and play a pivotal role in shaping the customer experience at our organization. We are seeking a skilled and motivated individual who is passionate about delivering exceptional service and driving customer satisfaction. As a Customer Service Manager, you will ensure that our customers receive the highest level of support and assistance. If you are a strategic thinker, a strong communicator, and thrive in a fast-paced environment, we want to hear from you!

This remote role welcomes candidates anywhere in the USA and will be working in the EST timezone. This role requires travel up to 25%. A valid passport is essential for any travel to Canada.

What your impact will be:

• Strong problem-solving abilities with a focus on finding creative solutions to customer issues and resolving conflicts effectively.
• Ability to analyze data, identify trends, and make data-driven decisions to improve customer satisfaction.
• Possess a comprehensive understanding of the Silverblaze solution in order to serve as a consultant identifying new opportunities to optimize the use of the Silverblaze solution.
• Maintain strong customer retention rates aligned with business unit’s goals.

What we are looking for:

• Minimum of a Bachelors’ Degree or relevant related experience.
• Minimum 3 plus years of relevant experience.
• Strong customer-focus and service orientation.
• Ability to consult with customers’ onsite and remotely at the executive level, operation, and technical levels.
• Excellent written and oral communication skills, including presentation skills.
• Strong analytical and problem-solving abilities.

What will make you stand out:

• Excellent interpersonal skills and ability to build trusted relationships with individuals at all levels of an organization.
• Ability to accomplish results working through others.
• Hands on, individual contributor and collaborative team player.
• Previous experience in the Utilities industry.

What we can offer:

• 3 weeks' vacation and 5 personal days
• Comprehensive Medical, Dental, and Vision benefits starting from your first day of employment
• Employee stock ownership and RRSP/401k matching programs
• Lifestyle rewards
• Remote work and more!

About Harris:

Harris is a leading provider of mission critical software to the public sector in North America. As a wholly owned subsidiary of Constellation Software Inc. (“CSI”, symbol CSU on the TSX), Harris has become the cornerstone for CSI’s investment in utility, local government, school districts, public safety, and healthcare software verticals. Our success has been realized through investments in our proprietary software and market expertise. This focus, combined with acquiring businesses that build upon or complement our offerings, has helped drive our success. Harris will continue to growth through reinvestment – both in the people and products that we offer and making investments in acquiring new businesses.

About Silverblaze:

SilverBlaze Solutions is award-winning software innovation, development and consulting firm.  Founded in 1999, SilverBlaze provides utilities with value-focused, highly-customizable web self-service portal and smart forms software.  As a leader in customer engagement and collaboration, we specialize in providing self-service portal and intelligent form software to electric, water, gas, telecom and multi-service utility companies. Over the past 20 years, SilverBlaze has successfully empowered clients throughout the United States, Canada, and the Caribbean to maximize customer engagement. Visit www.silverblaze.com to learn more about the diverse roster of clients SilverBlaze has helped succeed.

#LI-DNI