(Remote) Technical Support Engineer

Silverblaze is looking for a Technical Support Engineer to join our team!

We are seeking highly skilled and adaptable Full Stack Technical Support Engineer. This role will be an integral part of our mission to deliver exceptional service and solutions to our customers. As a Technical Support Full Stack Engineer, you'll have the opportunity to tackle diverse challenges, from troubleshooting complex issues to enhancing our software stack. If you're passionate about technology and thrive in a customer-focused environment, we invite you to apply and contribute to our success.

This remote role welcomes candidates anywhere in Canada and the US and will be working in the EST timezone. Travel may be required up to 25% of the time. A valid passport is required for the travel.

What your impact will be:

• SME (subject matter Expert) for Silverblaze products.
• Contribute your ideas and technical solutions in a supportive, collaborative environment. 
• Troubleshoot and debug complex issues reported by users, providing timely resolutions and technical support as needed.
• Collaborate with R&D team members to determine root cause and deploy solutions to customer issues.

What we are looking for:

• 2 plus years of hands-on software development experience, including Full Stack Java/J2EE software design and development experience. 
• Experience with HTML, CSS, JavaScript/jQuery, Bootstrap, AJAX, JSON and XML and object-oriented programming.
• Solid understanding of database design and development, including SQL, Bootstrap, Apache and Tomcat.
• Understanding of computer science concepts such as Data Structures, Algorithm Design and Optimization, System Architecture, and Design Patterns.

What will make you stand out:

• Strong problem-solving skills and ability to troubleshoot complex issues across the full stack.
• Excellent communication and collaboration skills, with the ability to work effectively in a cross-functional team environment.
• Demonstrated ability to learn new technologies quickly and adapt to changing project requirements.

What we can offer:

• 3 weeks' vacation and 5 personal days
• Comprehensive Medical, Dental, and Vision benefits starting from your first day of employment
• Employee stock ownership and RRSP/401k matching programs
• Lifestyle rewards
• Remote work and more!

About Harris:

Harris is a leading provider of mission critical software to the public sector in North America. As a wholly owned subsidiary of Constellation Software Inc. (“CSI”, symbol CSU on the TSX), Harris has become the cornerstone for CSI’s investment in utility, local government, school districts, public safety, and healthcare software verticals. Our success has been realized through investments in our proprietary software and market expertise. This focus, combined with acquiring businesses that build upon or complement our offerings, has helped drive our success. Harris will continue to growth through reinvestment – both in the people and products that we offer and making investments in acquiring new businesses.

About Silverblaze:

SilverBlaze Solutions is award-winning software innovation, development and consulting firm.  Founded in 1999, SilverBlaze provides utilities with value-focused, highly-customizable web self-service portal and smart forms software.  As a leader in customer engagement and collaboration, we specialize in providing self-service portal and intelligent form software to electric, water, gas, telecom and multi-service utility companies. Over the past 20 years, SilverBlaze has successfully empowered clients throughout the United States, Canada, and the Caribbean to maximize customer engagement. Visit www.silverblaze.com to learn more about the diverse roster of clients SilverBlaze has helped succeed.

#LI-DNI