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Sr. Business Intelligence Manager

extra holidays - extra parental leave
Remote: 
Full Remote
Contract: 
Full time
Experience: 
Mid-level (2-5 years)
Work from: 
Suriname

Offer summary

Key responsabilities:

  • Develop BI strategy aligned with company goals.
  • Lead and manage BI team for impact.
  • Analyze data, create actionable reports.
  • Optimize processes and define KPIs.
  • Establish data governance policies.
OP360 (OfficePartners360) logo
OP360 (OfficePartners360) SME https://www.OP360.com/
1001 - 5000 Employees
About OP360 (OfficePartners360)
OP360 was founded in 2006 by experienced business entrepreneurs on a relationships-first philosophy. Bolstered by their first-hand experience, they set forth with one goal in mind: to be a trusted global workforce partner and position the business as a one-stop, full-service outsourcing company that delivers streamlined solutions for brands and businesses all while reducing costs, improving service levels and growing top-line performance. Thanks to the combination of incredible people, innovative technology and progressive thought leadership, OfficePartners360 continually raises the bar of world-class customer experience and is a fast-growing global workforce solutions provider for both medium-sized and large Fortune 500 companies. OP360 offers 24/7/365 omnichannel experience services and solutions in inbound/outbound call center customer service (calls, emails, live chat, social media), data center, outbound sales (lead qualification, warm transfers) accounting, technology support, application/web development and back-office (content moderation, online merchandising, catalog/inventory management, graphic design, virtual assistant). We are passionate about enabling business agility, innovation and competitive advantage for our clients—and each day we are guided by our core values of acting with integrity and committing to our clients’ success.
See more OP360 (OfficePartners360) offers

Job description

This is a remote position.

Job Summary:

As the Senior Business Intelligence Manager at OP360 you will be a key player in our journey towards operational excellence. You will lead a team of BI professionals in developing and implementing data-driven solutions to optimize our internal operations, improve efficiency, and enhance decision-making. Your expertise in data analysis, reporting, and strategic planning will be critical in this role.

Key Responsibilities:

BI Strategy Development:
Develop and execute a comprehensive business intelligence strategy to enhance internal operations and support the company's objectives.
Collaborate with senior leadership to align BI initiatives with corporate goals.

Team Leadership:
Lead, mentor, and manage a team of BI analysts and developers, ensuring they are equipped to deliver impactful insights and solutions.
Foster a culture of data-driven decision-making and continuous improvement within the team.

Data Analysis and Reporting:
Oversee the collection, analysis, and interpretation of data related to internal operations.
Create insightful reports and dashboards that provide actionable insights for decision-makers.

Process Optimization:
Identify opportunities for process improvement through data analysis and operational research.
Collaborate with department heads to streamline workflows and enhance efficiency.

Performance Metrics:
Define key performance indicators (KPIs) and metrics to monitor and assess internal operations.
Regularly report on performance to senior leadership, highlighting areas for improvement.

Data Governance and Security:
Establish data governance policies and ensure data accuracy, integrity, and security.
Implement security measures to protect sensitive company data.

Technology Evaluation:
Evaluate and recommend relevant BI tools and technologies that can enhance internal operations.
Oversee the implementation and maintenance of these tools.

Cross-functional Collaboration:
Work closely with various departments to understand their data needs and provide insights for more informed decision-making.

Required profile

Experience

Level of experience: Mid-level (2-5 years)
Spoken language(s):
English
Check out the description to know which languages are mandatory.

Hard Skills

Performance MetricData GovernanceProcess OptimizationData AnalysisQualitative Data Analysis SoftwareData-Driven Decision MakingData VisualizationBusiness Intelligence Tools

Other Skills

  • Problem Reporting
  • Team Leadership
  • Strategic Planning
  • Collaboration
  • Mentorship
Are you interested?

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