Project Manager - Client Services

We are SGS – the world's leading testing, inspection and certification company. We are recognized as the global benchmark for sustainability, quality and integrity. Our 99,600 employees operate a network of 2,600 offices and laboratories, working together to enable a better, safer and more interconnected world.

The primary purpose of the project manager position is to work with clients to determine their analytical needs, coordinate with the laboratory and administrative staff to ensure that these needs are understood and ensure that the service provided adequately meets these defined needs.

Responsibilities include:

• The development and maintenance of client accounts to ensure maximum client satisfaction and that business potential is maximized.

• To be the key liaison between the client, the laboratory, and SGS AXYS management.

• To work closely with Account Managers to grow the business with existing and new clients.

• Provide consultation, recommendations, data interpretation and other technical assistance to clients in a timely manner.

• Stay current with all SGS AXYS method offerings.

• Provide clear, concise and accurate information to operations via project notes as it pertains to client projects.

• Coordinate work schedules, reports, data, billing and client requests.

• Complete all office related administration tasks in a timely manner, such as CRM updates, LIMS updates, VG requests, reporting and invoice approval.

• Work with accounting staff to facilitate discussions on client account payment habits; assist with collection of monies owed.

• Help arrange/coordinate client site tours, conference, etc.

• May be assigned and coordinate special or ad hoc projects as needed.

• Extended hours will be required periodically.

• Adhere to all OI, Health and Safety Regulations

• A post-secondary education (degree) in a Science related program (Chemistry, Biochemistry, or Environmental Science etc.) is required.

• Experience: >2 years Project Management or related experience with a proven track record.

• More than 10 years experience in an environmental laboratory analysis related field (Wet Chemistry, Gas & Liquid Chromatography, and Sample Reception) is required.

• Relevant combinations of education and experience would be considered.

• Knowledge of good laboratory practices and good management practices.

• Must be able to read, understand and follow work instructions in a safe, accurate and timely manner.

• Candidates must be proficient in using various type of computer software (Word, Excel, PowerPoint, Outlook etc.).

• Proven ability to manage and coordinate multiple projects in a fast-paced, highly professional environment.

• Demonstrates excellent verbal and written communication skills including grammar and composition.

• Ability to work well with others & independently.

• Proven time management skills and a strong attention to detail.

Salary: $54,000 – $60,000 per year

Some benefit highlights:

• 80% coverage Health, Dental and Vision 
• Paid time off
• RRSP Program Eligibility 

SGS Canada is an equal opportunity employer and we are committed to achieving greater accessibility by providing accommodation for people with disabilities during our hiring process.  Accommodations are available on request for qualified candidates during each stage of the recruitment process.

Please note that candidates applying for Canadian job openings should be authorized to work in Canada.