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Technical Support Specialist (L1) at GrowMore Recruitment

Remote: 
Full Remote
Contract: 
Full time
Work from: 
Georgia (country)

Offer summary

Qualifications:

Fluent in English, Georgian. Spanish is a plus., Basic software support knowledge., Strong problem-solving skills and attention to detail., Excellent communication skills., Ability to work independently and collaboratively..

Key responsabilities:

  • Provide first-level tech support for web and mobile apps.
  • Document interactions and resolutions.
  • Communicate effectively with customers.
GrowMore Recruitment logo
GrowMore Recruitment Human Resources, Staffing & Recruiting Startup https://recruitment.growmo.re/
11 - 50 Employees
About GrowMore Recruitment
We specialize in permanent placements, contractor resourcing, staff augmentation, HR consulting & applicant tracking system implementations. We work across all industry sectors, with clients ranging from small start-ups to global blue-chip companies. Visit us: recruitment.growmo.re Our global talent acquisition specialists support you at every stage of the recruitment process. They identify experienced candidates according to your needs, no matter how niche the role is. Get on-demand support, virtually or on-site. When workloads spike, unexpected projects hit or employees are out, we have you covered. Our contract talent can get to work quickly — virtually or on-site. We provide staff augmentation services for all business sectors and across different kinds of roles. Our staff augmentation services help our clients reduce costs related to recruitment, payroll services and project implementation.
See more GrowMore Recruitment offers

Job description

About GrowMore Recruitment:

At GrowMore Recruitment, we serve as the conduit between exceptional talent and pioneering enterprises. As Georgia’s foremost talent acquisition agency, we specialize in identifying and nurturing top-tier candidates for forward-thinking and dynamic organizations.

We are seeking a Technical Support Specialist to provide assistance for a cutting-edge telemedicine application available on both mobile and web platforms. This role will involve supporting users based in Georgia, ensuring seamless functionality, troubleshooting technical issues, and delivering exceptional customer service.

Key Responsibilities:

  • Provide first-level technical support to customers.
  • Troubleshoot and resolve software-related issues for both web and mobile applications in a timely and efficient manner.
  • Document customer interactions and resolutions in our ticketing system.
  • Communicate effectively with customers to ensure a positive support experience.

Qualifications:

  • Fluent in English and Georgian (both written and verbal).
  • Spanish language skills are an advantage.
  • Basic understanding of software support principles and practices.
  • Strong problem-solving skills and attention to detail.
  • Excellent communication and interpersonal skills.
  • Ability to work independently and as part of a team.
  • Must have a good internet connection suitable for remote work.

Ideal Candidate:

  • At least one year of previous experience in a customer support or technical support role.
  • Familiarity with Windows 11 operating system.
  • Experience in supporting both web and mobile applications.
  • Self-motivated with a strong desire to learn and adapt to new technologies.
  • A positive attitude and a passion for helping customers resolve their issues.

If you are passionate about technical support and have the skills to excel in this role, we would love to hear from you!

Required profile

Experience

Industry :
Human Resources, Staffing & Recruiting
Spoken language(s):
EnglishGeorgian
Check out the description to know which languages are mandatory.

Hard Skills

Web ApplicationsMobile Application DevelopmentMicrosoft Windows 10Development SupportPositive Psychology

Other Skills

  • Verbal Communication Skills
  • Independent Thinking
  • Problem Solving
  • Teamwork
Are you interested?

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