Global Support Specialist (Bilingual) at ZenLedger.io

Global Support Specialist (Bilingual) – ZenLedger.io

ZenLedger.io helps individual cryptocurrency investors and accountants with their tax filings. We have thousands of customers and have processed over $1B of transactions. Our platform supports crypto investors, tax professionals, accountants, and investment professionals with crypto accounting, tax, portfolio management, DeFi, NFTs, yield farming, and more.

We are a venture-backed, 25-person team, established in 2017.

At ZenLedger, we pride ourselves on being an autonomous organization (i.e., we don't micromanage). We hire awesome and intelligent people, give them challenging problems to solve, and provide the resources they need to succeed!

This is a 100% Remote position.

We value work-life balance and enjoy building a collaborative and fun environment. While we are passionate about crypto, the work we do, and the people we work with, we also like to share jokes, memes, and conversations about travel, sports, and pop culture. We look forward to welcoming you to our team!

• Compensation: $50k-$60k + full benefits package
• PTO: Unlimited with manager approval

About the Role

Our support team is the backbone of ZenLedger. As a Global Support Specialist (Bilingual), you’ll be on the front lines helping our Spanish-speaking customers succeed in navigating the ever-evolving cryptocurrency and tax landscape. Whether it’s troubleshooting, resolving account issues, or guiding customers through our platform, your work will make a real difference in their lives—and they’ll let you know it!

You’ll work closely with our team to deliver top-tier support via phone, email, and chat. In many cases, you’ll schedule video calls to screen share and ensure customers feel confident and empowered to tackle their tax filings. Our support isn’t just about fixing problems—it’s about providing reassurance, clarity, and expertise in a fast-moving industry.

This position involves working during Spain’s business hours (5:00 AM to 1:00 PM EST) to align with our customers' peak times. While we are busiest during tax season (April 1–July 1) and at other key tax-related deadlines, we’re proud of how our team rises to the occasion and delivers consistently exceptional service.

We believe in being professional, polite, and empathetic. Most of our customers are incredible people who appreciate your help, and we equip you with the tools and support you need to handle even the toughest situations like a pro.

Why Our Support Team Rocks

• Customer-Centric Excellence: We go above and beyond to ensure our customers feel supported and understood, even in the most stressful situations.
• Industry Leaders: Our team is at the forefront of crypto tax support, tackling challenges in an ever-changing environment with confidence and innovation.
• Collaborative Power: You’ll work alongside some of the brightest minds in crypto, sharing insights and solutions to continually improve our operations and products.
• Recognition and Impact: Your contributions won’t go unnoticed—our customers rave about how we help them, and you’ll be a key part of that success story.

Responsibilities

• Deliver exceptional support to Spanish-speaking customers through phone, email, chat, and video calls.
• Assist with account adjustments, data imports, and basic accounting or tax-related queries.
• Collaborate with internal departments to troubleshoot and resolve technical issues.
• Gather customer feedback and share insights to enhance our product and processes.
• Provide a calming, professional presence to customers navigating complex crypto and tax situations.

You Will Fit in at ZenLedger if You:

• Find creative problem-solving fulfilling and challenging.
• Are self-motivated and eager to learn in the ever-changing cryptocurrency space.
• Thrive in a dynamic, collaborative environment and take initiative.
• Adapt quickly and respectfully to changing priorities and customer needs.
• Have a clear, professional, and customer-friendly communication style.

Requirements

• Fluent in Spanish and English (both spoken and written).
• Previous customer support experience.
• Ability to work during Central European Standard Time hours (5:00 AM to 1:00 PM EST).
• Passionate about cryptocurrency and its future.
• Strong problem-solving skills and attention to detail.
• Ability to present ideas clearly and in a user-friendly manner.
• Experience in finance is preferred but not required.

If you’re ready to join a team that’s redefining what support means in the crypto space, we’d love to hear from you! Bring your skills, passion, and creativity to ZenLedger and help us continue to provide industry-leading support.