Key Responsibilities:
Respond to customer queries and issues across multiple channels (phone, email) withinservice-level agreements, ensuring high first-contact resolution and customer satisfaction.
Maintain a knowledge base of current system capabilities, troubleshooting techniques, and integrations by researching available resources.
Act as the voice of the customer, providing feedback and insights in meetings and brainstorming sessions to drive positive changes and improve the customer experience.
Operate CRM systems and other internal software applications to manage customer interactions and ticketing.
Resolve issues efficiently or escalate to appropriate teams when needed, ensuring compliance with internal policies.
Perform system integrations for clients and ensure confidentiality in customer agreements.
Stay current with healthcare industry trends and provide training on system capabilities as needed.
Qualifications:
High school diploma or equivalent, with 6-12 months of experience in Technical support or related roles.
Strong communication skills, both verbal and written, with an ability to handle high-pressure situations.
Proficiency in CRM software and strong multitasking abilities to navigate multiple systems.
Penbrothers
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