Legal Customer Success Specialist

What makes us different

We are a team of passionate individuals who are on a mission to make brand protection accessible to every business. What sets us apart is our commitment to innovation and delivering services in the most user-friendly way. We're unafraid to challenge the status quo and push the boundaries of what's possible.

We're committed to using modern tech innovations as a tool for empowering lawyers, allowing them to provide simple, streamlined, and stress-free service that delights our customers. We're transparent, approachable, and always looking for ways to improve. We also foster a culture of trust, respect, and mutual support.

Your mission

We are seeking a dedicated Legal Customer Success Specialist with a strong background in trademark law to join our team. The perfect fit for this role would be someone who is not only an outstanding communicator but also an experienced lawyer, deeply passionate about delivering top-notch legal counsel and superior customer service to clients dealing with trademark law challenges. 

The essence of this position lies in the ability to convey complex legal advice in a straightforward and understandable manner, making effective communication a cornerstone for success. The chosen candidate will engage in varied interactions across multiple platforms, ensuring that professional legal counsel is both accessible and clear to clients navigating the complexities of trademark law. Responsibilities extend to guiding clients clearly on their next steps, managing new cases efficiently, and preparing them for delivery. Additionally, the ideal candidate will possess the ability to work across multiple jurisdictions, demonstrating a comprehensive understanding of various legal environments and their impact on trademark law.

This role requires a meticulous organizer capable of handling a high volume of tasks while maintaining a pro-client approach. The successful candidate will be a great communicator, capable of explaining complex legal issues in easily understandable language, and passionate about leveraging technology to improve the legal industry.

What experience/skills will you need?

We seek a candidate with a deep passion for trademark law who possesses the following abilities:

• Legal expertise in trademark law - a profound understanding of trademark law,  ideally across multiple jurisdictions (at least EU/UK/US)

• Exceptional communication skills, both written and verbal, with the ability to convey legal concepts to non-legal audiences

• Love for the challenge of meeting new people and winning them over

• Strong organizational and task management skills, with a proven ability to handle a high volume of tasks and client interactions efficiently

• Strong commitment to client service and the ability to maintain a positive attitude in a client-centric environment

• Independence, the business-oriented mindset with the ability to take control of a situation, make decisions and anticipate obstacles

• Enthusiasm for technology and its application in the legal industry to improve service delivery and client experiences

• Attention to detail, strategic thinking and problem-solving mindset

• Business-oriented mindset and eagerness for continuous learning

• Fluent in English (C1 level)

• Candidate must be willing to relocacate to Bratislava Slovakia

What do we offer?

Make a difference: At Trama, we're on a mission to make brand protection accessible to every business. By joining our team, you'll be contributing to this important goal and making a difference in the lives of countless entrepreneurs and business owners.

Skill development: The role is an essential part of our business, and as such, you'll have the opportunity to take your search and clearance skills to the next level. You'll be working with a team of experienced professionals who are committed to excellence, and you'll have access to cutting-edge technology and tools to help you perform at your best.

Startup environment: Trama is a startup, which means that you'll be working in a dynamic and exciting environment. You'll have the opportunity to work on challenging projects, collaborate with a diverse team, and be a part of a company that is growing quickly and making waves in the industry.

Flexibility and remote work options: We offer the flexibility to work from home or adjust your schedules to accommodate your personal needs.