Customer Success Specialist

About us:

At Recorrido, we are proud because we are the largest OTA for ground travel in Chile! That's not all: We are expanding in LATAM and have revolutionized the intercity bus industry, making a real positive impact on the lives of millions of people who travel by bus every month. What sets us apart is our commitment to not only serving travelers but also supporting bus operators. We work hand in hand with bus companies, enhancing the passenger experience, and ensuring their success.

We also have excellent news for you: Last year, we merged with Busbud (www.busbud.com), a leading global mobility group which operates a B2C marketplace focused on ground travel where travelers can book intercity bus & train tickets on over 3 million routes in 80+ countries worldwide. This partnership brings us a wealth of global expertise and resources, giving our employees the opportunity for personal and professional growth in a highly diverse environment in terms of culture and processes, expanding their market scope, having greater potential for innovation, among various other factors

The role:

At Recorrido, we’re looking for a Customer Success Specialist who will take on the important task of gathering client requirements based on a roadmap, while simultaneously providing guidance and reporting progress in a timely manner.

What you can expect from the opportunity:

• Connect the requirements and needs of clients with Recorrido products, being the main link between them and our Development Team and support on the launch plans according to each requirement with the department manager
• Lead the development of content on the client's website in WordPress
• Connect with the Marketing Team to schedule Adwords campaigns and SEO content for the website
• Support the development of e-commerce in the passenger transport sector in LatAm
• Create pages that are used by thousands of people every day
• Have the opportunity to work with a highly motivated, young and agile development team

• 2-5 years of work experience
• Knowledge and/or experience in ECOMMERCE
• Bachelor's degree and/or more related to the field
• High Proficiency in Spanish and English a plus 
• Experience in Project Management in Technology
• Experience in direct contact with clients
• Experience in designing product support materials.
• Basic programming knowledge (WordPress Management, understanding relationships between different systems) and/or willingness to learn in this area!
• Agile Methodology
• Knowledge of Google Analytics and Tag Manager for SEO and SEM 
• Able to create content plans and growth strategies for new e-commerce operators 

What’s in it for you?

• Compensation based on experience
• We offer flexible schedules.
• We work 100% remotely
• Healthcare Benefits
• Equipment so you can work from home effectively