Tier 1 Support Specialist

Title: Tier 1 Tech Support Specialist

Location: Orlando, FL- 100% Remote 3rd shift **

Duration: 6 Month Contract to Hire

Compensation: $15-$16

Work Requirements:** US Citizen, GC Holders or Authorized to Work in the US

Technical Support Specialists are responsible for providing first level technical assistance for University Staff, Students, and Education Affiliates who are encountering a variety of technical-related issues as they use their computers, online platforms, and course-related materials. This is an entry level position within a fast-paced call center environment. **

Responsibilities**

• Provide outstanding customer service and technical support to end users during any interaction (i.e., phone calls, emails, chats, and/or face to face).
• Work professionally alongside other operational, technical, and education support teams to successfully assist end users with presented issues in a timely manner.
• Focus on providing a one-call resolution by: providing answers and solutions to caller concerns, collaborating with other departments and/or routing calls/tickets to other departments whenever necessary, and monitor intake of client communications.
• Help identify and anticipate future issues; troubleshoot and research issues to identify root causes.
• Work independently and with leadership to prioritize tasks, interpret information, and apply decision making skills to involve the necessary resources and contacts to address the issues.
• Document all communications in order to determine next steps for resolution.

Skillset / Experience

• Prior customer service or call center experience
• Have a working knowledge of Apple Products and Operating Systems.
• Familiarity with Windows Products, Operating Systems, and baseline functions.
• Must be able to troubleshoot common computer issues (internet connectivity, basic computer setup, customization and preferences, software installation, various web browsers, etc.)
• Working knowledge of other software is preferred (Microsoft Office Suite, Adobe, etc.)

Our Benefits Package Includes

• Comprehensive medical benefits
• Competitive pay, 401(k)
• Retirement plan
• ...and much more!

About INSPYR Solutions

Technology is our focus and quality is our commitment. As a national expert in delivering flexible technology and talent solutions, we strategically align industry and technical expertise with our clients' business objectives and cultural needs. Our solutions are tailored to each client and include a wide variety of professional services, project, and talent solutions. By always striving for excellence and focusing on the human aspect of our business, we work seamlessly with our talent and clients to match the right solutions to the right opportunities. Learn more about us at inspyrsolutions.com.

_INSPYR Solutions provides Equal Employment Opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, sex, national origin, age, disability, or genetics. In addition to federal law requirements, INSPYR Solutions complies with applicable state and local laws governing nondiscrimination in employment in every location in which the company has facilities.

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